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City of Calgary - Request for Proposal - RFP 26-1651 - Wheelchair Accessible Vehicle (WAV) Taxi Centralized Dispatch Service

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AB-2026-06333International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology to coordinate on-demand wheelchair accessible taxi services. The goal is to create a single point of contact for customers via telephone, web, email, and mobile applications, integrating multiple taxi brokerages and independent drivers. This initiative aims to improve service reliability, reduce wait times, and enhance operational efficiency through advanced reporting and analytics. The selected proponent must have proven experience in delivering automated dispatch solutions within multi-provider environments, particularly those serving customers with mobility challenges. The contract encompasses implementation services, software licensing, training, maintenance, and the ongoing operation of the dispatch system. Interested parties must submit their responses by October 16, 2026, as outlined in solicitation AB-2026-06333.

General Info

Calgary seeks a centralized dispatch service for on-demand wheelchair accessible taxi coordination.

Agency

City of CalgaryView Agency

NAICS

485991 - Special Needs TransportationView NAICS

Place of Performance

AB, CAN

Set-Aside

NONE

Documents

(0)

No documents available

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PhaseSolicitation
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Organization & Contact Information

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AgencyCity of Calgary
Contacts1 person available
OfficeN/A
Organization / Agency
City of Calgary
View Agency Profile
Office AddressN/A
Contacts
Nick KumarSenior Buyer
contact@example.gov
+1 (555) 000-0000

Full Description

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The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology solutions to coordinate and schedule on-demand wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. The solution will provide customers with a single point of contact through multiple service channels, including telephone, web-based services, email, and mobile applications. The City's objectives are to improve access to wheelchair accessible taxi services, reduce customer wait times, enhance service reliability, improve operational efficiency, and strengthen program oversight through reporting and analytics capabilities. The City is seeking a Proponent with demonstrated experience delivering centralized transportation dispatch services and automated dispatch solutions in multi-provider environments. Experience supporting customers with mobility challenges and implementing accessible, customer-focused programs will be considered an asset. The proposed solution must support multiple taxi brokerages and independent accessible drivers, provide accurate trip status and wait-time information, and deliver reporting, analytics, and functionality that meets The City's operational requirements. The required solution includes implementation services, software licensing (where applicable), training, support, maintenance, and ongoing operation of the centralized dispatch service, as further detailed in Appendix F.

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