This Solicitation opportunity from New Mexico was posted on August 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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New Mexico Crisis and Access Line Services

Closed

RFP 27-630-7901-0007State & Local

Submission Closed09/30/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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3 months ago

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N/A

AI Contract Overview

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

General Info

New Mexico seeks a contractor for 24/7 statewide behavioral health crisis contact center services.

Agency

New Mexico Human Services Department

NAICS

561421 - Telephone Answering Services

Place of Performance

NM, USA

Set-Aside

NONE

Documents

Appendix D - Cost Response Form

2 pages · sow

High

RFP 27-630-7901-0007 New Mexico Crisis and Access Line Services

94 pages · rfp

High

RFP 27-630-7901-0007 New Mexico Crisis and Access Line Services

85 pages · rfp

High

RFP 27-630-7901-0007 – New Mexico Crisis and Access Line Services

1 page · rfp

High

Appendix B Campaign Contribution Disclosure Form

3 pages · disclosure-form

Low

Appendix C Draft Professional Services Contract (HCA)

35 pages · contract-document

Low

Appendix G - New Mexico 988 KPI Metrics (2025-2026)

3 pages · other

Low

RFP 27-630-7901-0007 Letter of Transmittal Form

1 page · other

Low

RFP #27-630-7901-0007 Organizational Reference Questionnaire

5 pages · q-and-a

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 17

Solicitation

Response DeadlineSep 30

Deadline has passed

Submission Closed

09/30/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyNew Mexico Human Services Department

Contacts1 person available

OfficeNM, USA

Organization / AgencyNew Mexico Human Services Department

Office AddressNM, USA

Contacts

Tami Spellbring

contact@example.gov

Full Description

The purpose of this Request for Proposals (RFP) is to identify a qualified organization to operate New Mexico’s statewide behavioral health crisis contact center and provide timely, coordinated support to individuals experiencing mental health, substance use, emotional distress, or other self-defined behavioral health crises. Through this procurement, the New Mexico Health Care Authority (HCA) seeks a contractor capable of delivering a reliable, clinically sound, and accessible telephonic crisis response system available 24 hours a day, 7 days a week, 365/366 days of the year. The selected contractor will provide live access to trained behavioral health professionals through phone, chat, and text, while ensuring services are fully aligned with National 988 Suicide & Crisis Lifeline standards and integrated with the broader crisis continuum across New Mexico. For the purposes of this RFP, behavioral health professional means an individual licensed or otherwise authorized to provide behavioral health services in the State of New Mexico, including independently licensed and provisionally licensed behavioral health practitioners practicing within the scope of their licensure and, when applicable, under required clinical supervision.