New Mexico Crisis and Access Line Services

The purpose of this Request for Proposals (RFP) is to identify a qualified organization to operate New Mexico’s statewide behavioral health crisis contact center and provide timely, coordinated support to individuals experiencing mental health, substance use, emotional distress, or other self-defined behavioral health crises. Through this procurement, the New Mexico Health Care Authority (HCA) seeks a contractor capable of delivering a reliable, clinically sound, and accessible telephonic crisis response system available 24 hours a day, 7 days a week, 365/366 days of the year. The selected contractor will provide live access to trained behavioral health professionals through phone, chat, and text, while ensuring services are fully aligned with National 988 Suicide & Crisis Lifeline standards and integrated with the broader crisis continuum across New Mexico. For the purposes of this RFP, behavioral health professional means an individual licensed or otherwise authorized to provide behavioral health services in the State of New Mexico, including independently licensed and provisionally licensed behavioral health practitioners practicing within the scope of their licensure and, when applicable, under required clinical supervision.