This Government Contract opportunity from California was posted on August 31, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Emergency Medical Dispatch (EMD) & Fire Dispatch Services

Closed

State & Local

Submission Closed10/09/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is soliciting proposals for live answering, dispatching, and work order entry services. This contract is specifically designated as a set-aside for various small business categories, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. Interested parties must submit their responses by November 12, 2026. The procurement falls under NAICS code 561421 and is managed by primary point of contact Hadi Otaky.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

Solicitation # SRC0000042827

The Ohio Department of Health (ODH) is seeking a contractor to provide a 24/7/365 live answering service for its complaint telephone hotlines. This service is designed to improve customer service and expedite the triage and processing of complaints against healthcare facilities, including nursing homes, hospitals, and assisted living facilities. The contractor must ensure all calls are answered live, as voicemails and callbacks are prohibited. Key deliverables include submitting complaints via an ODH web-based form in real-time, providing weekly reports on call volumes, and maintaining manual backup procedures for data capture. The use of artificial intelligence for any part of the answering services is strictly prohibited. The contract is awarded based on best value, evaluating technical narratives, project approach, personnel experience, implementation plans, and a firm fixed-price cost proposal. The initial award period runs through June 30, 2027, with an optional two-year extension through June 2030. High security and confidentiality standards are mandatory, requiring compliance with NIST 800-53 or ISO 27001, HIPAA for protected health information, and IRS Publication 1075 for federal tax information. Additionally, all contract data at rest must reside within the contiguous United States across at least two geographically distant data centers. Proposals must be submitted via OhioBuys, including a technical proposal and a specific cost sheet.

Bureau Of Survey And Cert

POSTED

DEADLINE

Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

POSTED

DEADLINE

26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

POSTED

DEADLINE

HWRP 24-Hour Odor Complaint Call Answering Services

Solicitation # 221532

The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.

POSTED

DEADLINE

VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

POSTED

DEADLINE

External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under RFP HA-2026-113 for a qualified vendor to provide 24/7 live answering, dispatching, and work order entry services. The scope of work includes the immediate dispatch of after-hours emergency calls, entering work orders into HACLA's business system via unique operator emails, and implementing a secure short messaging service (SMS). The selected provider must maintain strict confidentiality of resident personally identifiable information and provide monthly analytic reports in Microsoft Excel format. All calls must be recorded and retained for at least one year for quality assurance and audit purposes. The contract is structured with a one-year base period and up to four one-year option terms, not to exceed five years total without HUD consent. HACLA intends to award multiple contracts based on Best Value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be hand-delivered in sealed envelopes, as electronic submissions are not accepted. Required documentation includes a detailed price form, a service provider responsibility questionnaire, an emergency contingency plan, and Section 3 economic opportunity certifications. Awarded vendors must adhere to various legal and safety standards, including the ADA, FSLA, FMLA, and OSHA regulations. If the contract value exceeds $150,000, compliance with the Contract Work Hours and Safety Standards Act is mandatory. Insurance requirements include $1,000,000 in coverage for Workers Compensation, Commercial General Liability, Automobile Liability, and Cybersecurity. Additionally, providers must report any security incidents involving data disclosure to HACLA within five business days of discovery.

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

DEADLINE

Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

This subcontract for Emergency Medical Dispatch and Fire Dispatch Services supports the City of Barstow and the Barstow Fire Protection District. The selected provider will deliver continuous 24/7/365 call answering, processing, and alarm handling, ensuring seamless incident management and dispatch operations. Key responsibilities include executing EMD performance based on locally approved protocols, coordinating mutual and automatic aid, and providing critical fireground and tactical support through the use of CAD systems and radio communications infrastructure. The opportunity is categorized under NAICS code 561421 and is managed by the City of Barstow in California. Interested parties must submit their responses by the deadline of October 9, 2026. This contract is designed for prime contractors to ensure the reliable delivery of emergency communication services and operational support for public safety projects within the region.

General Info

24/7 emergency medical and fire dispatch services for City of Barstow, deadline October 2026.

Agency

California → City of Barstow

NAICS

561421 - Telephone Answering Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-2026-0003.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 31

subcontract

Response DeadlineOct 9

Deadline has passed

Submission Closed

10/09/2026, 11:00:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → City of Barstow

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → City of Barstow

Office AddressN/A

ContactsNo contact information available

Full Description

Performs 24/7/365 call answering, processing, and alarm handling for prime contractors on City of Barstow / Barstow Fire Protection District projects. Executes EMD performance according to locally approved protocols, coordinates mutual and automatic aid, and provides fireground/tactical support using CAD systems and radio communications infrastructure. Delivers continuous dispatch operations and incident management.

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