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Telephone Interviewing Services (Call Center Operations)

Active

State & Local

Response Deadline09/30/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Telephone Interviewing Services involves providing telephone data collection support for prime contractors working on North Dakota Department of Health and Human Services projects. The selected provider will utilize a CATI-capable survey lab to conduct approximately 6,000 interviews, consisting of 4,800 cell phone and 1,200 landline calls. Responsibilities include managing call-back schedules, disposition coding, and ensuring interviewer training adheres to CDC data collection protocols. The contractor is required to deliver all completed interview records and detailed call histories. The opportunity was posted on September 21, 2026, with a response deadline of September 30, 2026, under NAICS code 561421.

General Info

Subcontract for 6,000 telephone interviews supporting North Dakota Department of Health and Human Services.

Agency

North Dakota

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

ND, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC000436.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Behavioral Risk Factor Surveillance System (BRFSS) Data Collection

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Timeline

PostedSep 21

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 08:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyNorth Dakota

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Dakota

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs telephone data collection for prime contractors on North Dakota Department of Health and Human Services projects. Conducts approximately 6,000 interviews (4,800 cell, 1,200 landline) using a CATI-capable survey lab. Manages call-back schedules, disposition coding, and interviewer training per CDC data collection protocols. Delivers completed interview records and call histories.

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