526 IS VTC Maintenance

526 Intelligence Squadron STATEMENT OF WORK / OBJECTIVES FOR CLASSIFIED VIDEO TELECONFERENCE SYSTEM NELLIS AIR FORCE BASE, NEVADA 21 June 2019 STATEMENT OF WORK / OBJECTIVES 1. OBJECTIVE: The objective of this PWS is for a contractor to Maintain Video Teleconferencing (VTC) equipment in Buildings 214 for the 526th Intelligence Squadron (526 IS) at Nellis AFB, NV. The 526 IS requires Video Teleconferencing (VTC) equipment installed to meet the requirements highlighted below. 2. SCOPE: Contractor shall furnish all labor, equipment, material, transportation, administration, supervision, training and all else necessary to perform all operations in connection with successfully installing and configuring two new classified video teleconference (VTC) systems. The Contractor shall provide the primary subject matter experts/analysts and ancillary staff to perform the duties as described below. Contractor may identify deficiencies, provide suggestions, equivalent or alternative solutions to the work described in this document. All suggestions must be approved by the government before implementation. The government will evaluate contractor solutions/proposals and reserves the right to select other solutions if more advantageous to the government. The services rendered will include the delivery, installation, programming and configuration of new equipment, training for VTC technicians, and a year by year service and support agreement for maintenance from the equipment manufacturer. 3. LOCATION: The project site is located in building 214 room 7 (conference/briefing room) on Nellis AFB, Nevada. The main base is located approximately nine (9) miles north of downtown Las Vegas on Highway US 93 (Las Vegas Blvd.). The exact locations are is building-202, 3663 Tyndall Ave, Nellis AFB, NV 89191-6015 and building-214, 3668 Tyndall Ave, Nellis AFB, NV 89191-6015. 4. CONSTRUCTION CODES: All design and construction must be in compliance with the International Building Code (IBC) latest Edition, Department of Defense Unified Facilities Criteria Standards (UFC), all Public Laws (P.L.), Executive Orders (E.O.), Code of Federal Regulations (CFR), Department of Defense Instructions (DODI), Department of Defense Directives (DODD), Nellis Installation Development and Design Standards (ID2) and Clark County, State of Nevada, and Federal standards, codes, and laws or other higher authority documents as applicable. Any discrepancies between code or standards provisions and the contract documents shall immediately be brought to the Contracting Officer's attention, and the more stringent requirements shall apply unless otherwise directed. 5. COMMUNICATIONS SPECIFICATIONS: Maintenance of the VTC system shall comply with all Defense Intelligence Agency (DIA) standards. Replacement VTC system components must be on the current Approved Products List (APL) with approved software versions to connect to DIA and comply with the Trade Agreements Act (TAA). Additionally, the communications system shall comply with requirements stated in the following documents: Section 271000 Building Telecommunications Cabling System, latest edition; 38 EIG Handbook 33-01 Communications and Information FIRST FOUR HUNDRED FEET; Engineering Technical Letter (ETL) 02-12: Communications and Information System Criteria for Air Force Facilities; UFC 3-580-01 Telecommunications Building Cabling Systems Planning and Design; Telecommunication Industry Association (TIA) Standards; Comm Room Wiring Plan. All work under this section shall be performed by technicians with the following certifications Crestron DM, BIAMP, Jupiter Systems, Cisco Certified Network Associate Video (CCNA Video), Mitsubishi Video Wall Installation Certification, Building Industry Consulting Service International (BICSI) certified telecommunications contractor. Any conflicts between standards must be brought to the Contracting Officer's attention and will be resolved through the appropriate office. 6. PREVENTATIVE MAINTENANCE: Preventive maintenance visits are available to minimize the occurrence of system malfunctions and helps assure peak performance of the integrated room. The system components are powered up and tested to verify proper functionality. System components will be cleaned and inspected in accordance with manufacturer recommendations. Evaluation reports for the system will be submitted to the Contracting Officer's Representative (COR) within 15 days of site visit. Scheduling will be coordinated with the COR. The Enhanced Maintenance Service Agreement allows for one (1) preventative maintenance visits during the contract period of performance (PoP). The initial visit will be scheduled with the appropriate personnel. 7. HELP DESK SERVICES: Vendor will provide 9x5 toll-free Help Desk telephone support to the designated VTC room facilitators and unlimited Help Desk and after hour support for problem identification and resolution. Upon notification of a system breakdown, vendor's Help Desk technicians will respond to Site Facilitator/POC within one (1) hours via telephone to begin troubleshooting. This troubleshooting will include network fault isolation to determine whether the fault is on the network or customer premise side of the demarcation point. Vendor will determine system-level operational status of the AV/VTC system, localize system problems, and assess the impacts of any system problems on the overall system mission. If the fault is with network equipment or with proprietary equipment, vendor will interface with other contractor personnel or network personnel to resolve the problem. Vendor will not assume responsibility for servicing the network equipment or proprietary equipment. Cryptographic system support is specifically excluded. Vendor will provide diagnostic troubleshooting, fault isolation, and failure mode analysis services. 8. CORRECTIVE ON-SITE SUPPORT If a problem cannot be resolved via the vendor Help Desk, a technician can be dispatched to site within 24 hours to continue troubleshooting and to attempt to restore the system to full operational status. On-site response time shall be dependent on availability of parts, if it is deemed that a part is needed to restore operability of the system. Vendor will provide Next Day Advanced Part Replacement on system-critical components. System-critical components are those that place the room in an out-of-service state with no workaround when removed from the system. Vendor must have identified the failed part for replacement by 16:00 Eastern Standard Time (EST). Any determination considered after that time will be considered next business day. 9. OTHER CONSIDERATIONS: a. The contractor shall remove all the debris/trash generated during the installation at the end of each work day. After completion of the tasks in this PWS and before government acceptance, the contractor shall clean the facilities removing all debris left by the contractor from walls, floors, ceilings, or other areas of the building used or traversed by the contractor. b. Badges: The contractor is required to provide identification badges with photo of employee for their employees. All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc are to be mutually agreed to by the contractor and the Government. The contractor's identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area. c. Listing of Employees: The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the Program Manager and provided to the Government Security Officer and Special Security Office (SSO) within 10 days of the contract award. An updated listing shall be provided when an employee's status or information changes. d. In Contractors will be afforded the opportunity to attend a site visit at Nellis AFB, NV as required to develop proposals --------------------------- END OF STATEMENT OF OBJECTIVES ---------------------------