70 -- eBook Software Maintenance and Support

OFFADD: 42 CONS/LGCA 50 LeMay Plaza South Montgomery, AL 36112SUBJECT: Software Maintenance and Support DUE: 21 JULY 06 POC: TSgt Chad Hankins, Contract Specialist, Phone: (334) 953-3522; Fax (334) 953-3527 DESC: Squadron Officers College at Maxwell Air Force Base, AL is requesting information for Software Maintenance and Support for 1,460 ea. eBooks devices. This is a Request for Information (RFI) ONLY. It is not a Request for Proposal (or solicitation) or an indication a contractual commitment will exist for this requirement. THE GOVERNMENT DOES NOT INTEND TO AWARD A CONTRACT ON THE BASIS OF THIS RFI OR OTHERWISE PAY FOR THE INFORMATION SOLICITED. The purpose of this market research (Source Sought Synopsis) is to determine if Software Maintenance and Support is commercially available for eBooks devices (1,460). The Software Maintenance and Support sought will have the following specifications: Software Maintenance, Upgrade Assurance which includes access to new features for Device Firmware, Express Manager, Network Services, Content Preparation Tools, and CD Maker. Security Enhancements and Bug Fixes which includes access to all patches to Device firmware, Express Manager, Network Services, Content Preparation Tools, and CD Maker. Unlimited IT Phone Support, Server and Device Troubleshooting which includes end-to-end system level problem resolutions including working with internal Network and System Administration staff to identify, isolate and resolve eBook problems. System Security Support To assist Security Administration staff in understanding the security implications of the eBook system and how to optimally deploy it within the evolving local security framework. Support Operating System Security Patches to update software as needed to support Operating System patches. Support Platform Upgrades to provide assistance in planning system upgrades and support system upgrade activity. Reinstall software on upgraded OS platforms as needed. Unlimited Content Preparation & Deployment Phone Support, Content Creators to support content creators to optimize the efficiency of content creation and the quality of course materials. Content Troubleshooting to analyze sample documents to resolve layout problems and provide layout suggestions for optimal impact. Content Management to support content managers in developing and evolving effective content deployment strategies. Training, Application for periodic on-site training of application management staff. Content Preparation for periodic on-site training content preparation staff. IT for periodic on-site training of IT staff. Firms responding to this RFI are asked to provide the following information in their initial response: company's full name, business size, address, point of contact, and a clear indication as to whether or not they can provide the item the government is seeking. Final responses to this RFI will be due on 1600 hours (4pm), central standard time (CST), on 21 JULY 06. As industry may expect to see portions of submitted information in future solicitations, portions of the response containing proprietary information should be clearly marked as such. Information submitted will not be returned to the respective respondents. Oral submissions of information are not acceptable and will not be accepted in response to this notice. Points of Contact for this synopsis are: TSgt Chad M. Hankins, chad.hankins@maxwell.af.mil, Contract Specialist, Phone: (334)-953-3522; Fax (334) 953-3527, Jackie Crawford, jackie.crawford@maxwell.af.mil, Contract Specialist, Phone: (334) 953-2560; Fax (334) 953-3527. Please use this contact information for any questions.