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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The 6th Contracting Squadron plans to award a sole-source contract to Right Answers, Inc., located in Clark, New Jersey, under the authority of 10 USC 2304(c)(1) due to the unique qualifications of this vendor and the absence of suitable alternatives. Right Answers provides a proprietary technical IT support portal that is used by the United States Central Command (USCENTCOM) Network Operation Center (NOC) to access solutions for common network problems. The system features an intuitive user interface and a searchable knowledge base, enabling support analysts and end-users to quickly find documented solutions, thereby enhancing productivity and effectiveness. This contract will cover a base year with two option years. The decision for this sole-source award is justified by the necessity for continual support from Right Answers, whose portal functionality is a critical tool for USCENTCOM’s IT support operations. The current system is cost-effective, with the license renewal estimated at $7,200, which is less expensive than acquiring a new system. Interested parties were invited to submit inquiries by a specified deadline in June 2007. The contracting office is located in Tampa, Florida, and the designated contact for this procurement is Contract Specialist Lacy A Hogan.

General Info

Sole-source contract awarded to Right Answers for USCENTCOM's proprietary IT support portal.

Agency

Department Of Defense → FA4814 6 Cons Pk

NAICS

541519 - Other Computer Related Services

Place of Performance

FL

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Organization & Contact Information

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AgencyDepartment Of Defense → FA4814 6 Cons Pk
Contacts1 person available
OfficeTAMPA, FL, 33621-5119, USA
Organization / AgencyDepartment Of Defense → FA4814 6 Cons Pk
Office AddressTAMPA, FL, 33621-5119, USA
Contacts
Lacy A HoganContract Specialist
contact@example.gov
+1 (555) 000-0000

Full Description

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This is not a request for competitive proposals. This is a notice of intent to award a sole-source contract under statutory 10 USC 2304(c)(1), set forth in Federal Acquisition 6.302-1, Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. The 6th Contracting Squadron intends to make an award to Right Answers, Inc, 67 Walnut Avenue, Suite 210, Clark, NJ 07066. Right Answers is the sole proprietor of this product. United States Central Command (USCENTCOM) Network Operation Center (NOC) uses Right Answers for accessing technical IT support resources to find solutions to common network problems. Right Answers offers a portal functionality that is comprised of an intuitive user interface that improves the accessibility and effectiveness by enabling support analysts to quickly search for documented solutions contained within the knowledge base. This award will be for base year plus two option years. Interested parties may e-mail lacy.etherton-03@macdill.af.mil or fax 813-828-5111, SrA Lacy Etherton, not later than Friday, 22 June 2007, 11:00 a.m. EST. Numbered Notes 22 DEMONSTRATION THAT THE CONTRACTOR?S UNIQUE QUALIFICATIONS OR NATURE OF THE ACQUISITION REQUIRES THE USE OF THE AUTHORITY CITED ABOVE (APPLICABILITY OF AUTHORITY). United States Central Command (USCENTCOM) Networks Operation Center (NOC) uses Right Answers for accessing technical IT support resources to find solutions to common network problems. USCENTCOM requires the continual support provided be Right Answers. Right Answers offers a portal functionality that is comprised of an intuitive user interface that improves the accessibility and effectiveness by enabling support analysts to quickly search for documented solutions contained within the knowledge base. Right Answers offers a self service center that enables the end users to find answers to common technical support issues and company specific information through a web based interface, thus improving productivity and effectiveness. The current Right Answers system is less than the cost ($7.2K) of renewing the licenses for the Right Answers system is less than the cost of purchasing an entirely new system.

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