911 Sustainment Justification and Approval 8(a)

This contract requires contractor-provided Tier II and III help desk support to maintain 911 software and hardware systems at Public Safety Answering Points (PSAP) across Department of the Air Force installations. Support extends to Digital Logging Recorders that are essential components of the 911 enterprise infrastructure, as well as offering on-site dispatch assistance at various Air Force Bases. The services must include implementation of the latest software updates and patches certified by the Joint Interoperability Test Command and listed on the Approved Product List, ensuring that all systems remain compliant, reliable, and mission-ready. The solicitation, titled "911 Sustainment Justification and Approval 8(a)," falls under NAICS code 541519 and is managed by the Department of Defense's office located at Hill Air Force Base, Utah, with Herndon, Virginia identified as the place of performance. The contract was posted in April 2026 and does not specify a set-aside type. Primary and secondary points of contact for the contract include Patrick Robello and Jordan Gresham, respectively. The contract emphasizes sustained operational readiness and compliance through expert technical support and timely software maintenance.