ACF Appointment Scheduling and Queueing System Sole Source

The Illinois Secretary of State (ILSOS) is entering into a sole source contract with ACF to maintain and support the existing online appointment scheduling and queuing system used by the Illinois Department of Motor Vehicles (DMV). This arrangement ensures the continuity of these critical services while ILSOS undertakes the procurement and implementation of a new software solution to replace the current system. The contract emphasizes ongoing operational support for the current system during the transition period, highlighting the importance of uninterrupted service delivery to the public. The contract value is estimated to range between $500,000 and $2,000,000, reflecting the scope and significance of the services involved. The solicitation, identified as number 25-350SOS-SOS35-B-44084, was posted on July 29, 2024, with a response deadline of September 11, 2024. The contract is managed under the NAICS code 541519, which pertains to other computer related services, aligning with the technology-focused nature of the services. The Illinois Secretary of State serves as the primary point of contact for procurement inquiries, providing a direct email and phone contact for further information. This contract ensures the continued functionality of essential DMV scheduling services during a period of technological upgrade, supporting the agency’s commitment to efficient and accessible public service.