Administrative Support Services

The Employee Benefit Security Administration within the Department of Labor is seeking administrative support services to manage provider complaint processing for the No Surprises Act. The selected contractor will be responsible for the daily intake and triage of approximately 100 to 150 complaints, ensuring accurate entry and tracking within the TAIS system. This role involves end-to-end complaint management following OEA standard operating procedures and pre-approved communications, supplemented by weekly reporting and adherence to strict QASP metrics. This opportunity is forecasted as an 8(a) set-aside under NAICS code 541611, with the place of performance located in Washington, DC. All operations must comply with HIPAA and PII safeguards to protect sensitive information, as well as Section 508 standards for accessibility. The procurement is managed by the Department of Labor, with Maria Robles serving as the primary point of contact.