Advanced Metering Infrastructure (AMI) System and Installation Services

The City of Pasadena is an ethnically diverse community of approximately 142,000 residents and the ninth-largest city in Los Angeles County. Pasadena covers approximately 22.5 square miles and is one of the primary cultural and economic centers of the San Gabriel Valley, with over 100,000 jobs across a wide range of industries. The City provides a full range of municipal services including police and fire protection, library services, parks and recreation, and street maintenance, and also provides sewer and solid waste services to residents and businesses. In addition, the City owns and operates a municipal electric public utility ("Electric System") and a municipal water public utility ("Water System"). Pasadena Water and Power ("PWP"), a department of the City, is responsible for both the Electric System and the Water System and provides water and electric services to virtually all customers within City limits, along with water service to certain customers outside City limits. PWP serves approximately 68,000 electric accounts and approximately 38,000 water accounts. PWP is responsible for billing services for electricity, water, sewer, and refuse utilities, as well as several key utility-related taxes. The majority of electric and water services provided by PWP are metered, and customer usage collected on a monthly or bi-monthly basis serves as the foundation for utility billing. Utility billing operations include field services (meter reading and service work), billing services (data upload and bill generation), and customer service and payment processing. In April 2022, the City launched and implemented a new Customer Information System ("CIS") to improve automation and modernize customer and operational technology. PWP selected the Oracle Customer to Meter ("C2M") solution, including a Meter Data Management System ("MDMS") hosted in the Oracle Cloud Infrastructure ("OCI") environment, to support the City's business objectives and long-term technology roadmap. Additional contracts were awarded for system implementation services, electronic bill payment and presentment services, and a customer self-service portal. The CIS environment provides improved access to customer usage and billing information, supports time-based and complex rates, and establishes the platform needed to manage increased data volumes associated with future AMI operations. With the CIS foundation in place, the City is moving forward with implementing an Advanced Metering Infrastructure ("AMI") system for both its water and electric utilities. AMI is intended to modernize metering operations and enable secure, reliable, two-way communication between PWP and customer meters. The data collected through AMI will support improved operational efficiency, enhanced customer service capabilities, better visibility into consumption patterns, and stronger analytics to support conservation and grid modernization initiatives. As part of its planning efforts, PWP previously completed an AMI Needs Assessment, Business Case, and Roadmap to collect key operational and technical requirements, establish realistic timelines, and identify organizational needs and gaps. Building on that foundation, the City conducted a successful procurement for AMI consulting and program management services, and a qualified firm is now under contract to support the City through procurement, implementation planning, governance, and organizational readiness. The purpose of this Request for Proposals is to procure an end-to-end AMI solution and associated installation services. The selected vendor will provide a vendor-hosted AMI headend system and AMI Field Area Network ("FAN"), supporting communications infrastructure, electric meters and water endpoints (including water meters and retrofit registers as applicable), and integration services to deliver billing and interval reads to the City's Oracle C2M and Oracle Meter Data Management environment in a timely manner. A separate meter data management system and customer portal are not within scope, as those capabilities are currently supported through Oracle MDM and the City's VertexOne MyMeter/WaterSmart suite. The selected vendor will also perform installation, testing, commissioning, training, and go-live support to implement AMI at scale and integrate with the City's operational and customer systems.
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