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This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on September 23, 2008. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

After Hourse Nurse Triage Answering Service

Closed
F1M4X18185A004Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Live Answering Services
Solicitation # live-answering-services
The Housing Authority of the City of Los Angeles is seeking solicitations for live answering, dispatching, and work order entry services. This opportunity is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. Interested parties must submit their responses by November 12, 2026. The procurement falls under NAICS code 561421, and primary inquiries regarding the solicitation should be directed to Hadi Otaky.
Housing Authority of the City of Los Angeles

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about 2 hours ago

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NAICS: 561421
New
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VT (Vertical Transportation) Emergency Phone Service
Solicitation # RP 0193-26
Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.
Sound Transit

POSTED

4 days ago

DEADLINE

in 27 days
NAICS: 561421
New
International
External Reporting Line
Solicitation # LFB133
The London Fire Commissioner is seeking an independent third-party provider under solicitation LFB133 to establish and operate an external reporting line for staff to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues to handle standard complaints, this external service is specifically commissioned for allegations involving Professional Standards Unit staff, Directors, and Senior Leadership team members. It will also be utilized in instances of perceived conflicts of interest or for cases that are exceptionally sensitive, complex, or exceed the current capacity of the Professional Standards Unit. The contract is estimated to run for three years, from January 4, 2027, to January 3, 2030, and is categorized under telephone-answering services. Award decisions will be based on a weighted evaluation consisting of a 70 percent technical score and a 30 percent commercial score. The presumptive winning bidder will be required to complete a cyber security questionnaire. The deadline for tender submissions is November 12, 2026, at 11:59pm.
London Fire Commissioner

POSTED

5 days ago

DEADLINE

in 23 days
NAICS: 561421
SLED
Live Answering Services
Solicitation # HA-2026-113
The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.
City of Los Angeles

POSTED

7 days ago

DEADLINE

in 23 days
NAICS: 561421
Federal
Q999--GCH Technologies - Vanity Short Codes Annual Lease
Solicitation # 36C24527Q0022
The Department of Veterans Affairs, VISN 05, Veterans Crisis Line requires the exclusive leasing, management, and maintenance of two mission-critical SMS vanity short codes, 838255 (VETALK) and 98801 (988, press 1). These assets are essential for providing 24/7/365 crisis text messaging services and ensuring compliance with the Joshua Omvig Veterans Suicide Prevention Act and the No Veterans Crisis Line Call Should Go Unanswered Act. Due to GCH Technologies Inc. holding exclusive carrier-level ownership of these specific codes, the government has issued an intent to sole source this requirement under FAR 5.2, as replacing the codes would cause unacceptable risks to public safety and disrupt critical routing infrastructure. The contract will be awarded as a firm fixed price agreement based on the lowest price technically acceptable (LPTA) method, with pricing justified against an Independent Cost Estimate and previous Contract No. 36C24525P0022. The period of performance consists of one base year running from December 22, 2026, through December 21, 2027, with four additional option years, not to exceed a total of five years. This procurement is managed by the Network Contract Office 5 under solicitation number 36C24527Q0022, with a response deadline of October 22, 2026.
245-NETWORK Contract Office 5 (36C245)

POSTED

13 days ago

DEADLINE

in 2 days
NAICS: 561421
SLED
Outage Dispatching Services
Solicitation # 49369
The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.
City of Hudson

POSTED

16 days ago

DEADLINE

in 8 days
NAICS: 561421
International
CA18282 - Provision of 111-2 Service
Solicitation # 9b02a656-c157-410b-ae85-747eea963799
Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.
Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

21 days ago

DEADLINE

in 13 days
NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

26 days ago

DEADLINE

in 2 days
NAICS: 561421
Federal
Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

2 months ago

DEADLINE

N/A
NAICS: 561421
Federal
Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.
Ofc Of Acquisition And Grants Management

POSTED

2 months ago

DEADLINE

N/A
NAICS: 561421
Federal
FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.
Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A
NAICS: 561421
Grant
Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.
Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Defense → FA4418 628 Cons Pk

NAICS

561421 - Telephone Answering Services

Place of Performance

Charleston AFB, SC, CHARLESTON AFB, SC, 29404, USA

Set-Aside

SDVOSBC

Documents

2

After+Hours+Triage+Answering+Service-SOW.doc

DOC

Nurse+Triage+RFQ.doc

DOC

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

1 update
PhaseClosed
Posted

Combined Synopsis

Notice updated

Response deadline changed from Sep 16, 2008 to Sep 25, 2008. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA4418 628 Cons Pk
Contacts2 people available
OfficeJOINT BASE CHARLESTON, SC, 29404-5021, USA
Organization / AgencyDepartment Of Defense → FA4418 628 Cons Pk
Office AddressJOINT BASE CHARLESTON, SC, 29404-5021, USA
Contacts
Walter J Gordon
contact@example.gov
+1 (555) 000-0000
Jacqueline BrownContract Officer
contact@example.gov
+1 (555) 000-0000

Full Description

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The purpose of this amendment is to announce that this solicitation has been cancelled in its entirety due to funding.

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Same awarding agency

NAICS: 238210
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Electrical Systems Maintenance & RepairThis subcontract opportunity, titled Electrical Systems Maintenance and Repair, involves providing miscellaneous repair services and like-in-kind replacements of electrical systems for prime contractors at Joint Base Lindsey Graham. The scope of work includes troubleshooting and replacing electrical components to ensure continuous facility operations, with a strict requirement for compliance with EM 385-1-1 safety standards and all applicable electrical codes. Managed by the Department of Defense under the 628 Cons Pk agency, this project is designated as a Total Small Business Set Aside under NAICS code 238210. The solicitation was posted on October 14, 2026, and requires a response by November 5, 2026. Performance will take place within the 29404 zip code area.
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NAICS: 238220
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Mechanical Systems Maintenance & Repair (HVAC/Plumbing)This subcontract opportunity, titled Mechanical Systems Maintenance and Repair (HVAC/Plumbing), involves providing troubleshooting, repair, and like-in-kind replacement of mechanical systems for prime contractors at Joint Base Lindsey Graham facilities. The scope of work includes identifying deficiencies in boilers, water heaters, and HVAC systems, as well as the removal and installation of new equipment according to manufacturer specifications to ensure fully operational systems. Managed by the Department of Defense under the 628 Cons Pk agency, this project is designated as a total Small Business Set Aside under NAICS code 238220. The contract requires the use of certified technicians to perform the work. Interested parties must submit their responses by November 5, 2026, at 9:30 PM.
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NAICS: 238320
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Protective Coatings & PaintingThis small business set-aside subcontract involves providing surface preparation and the application of protective coatings and paints for prime contractors at Joint Base Lindsey Graham. The scope of work includes painting, staining, sealing, signage application, and water blasting. All operations must utilize equipment and coatings that comply with UFC, UFGS, and MPI requirements, with specific systems selected based on the Environmental Severity Classification. The project is managed under the Department of Defense, specifically the FA4418 628 Cons Pk agency, and falls under NAICS code 238320. The solicitation was posted on October 14, 2026, with a response deadline of November 5, 2026. The primary objective is the delivery of professionally painted and sealed surfaces within the designated performance area.
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6 days ago

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NAICS: 238330
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Floor Covering Installation & ReplacementThis subcontract opportunity involves the removal and replacement of floor covering materials for prime contractors working on facility projects at Joint Base Lindsey Graham. The scope of work includes the installation of various materials such as carpet, vinyl composition tile, luxury vinyl tile, rubber flooring, and ceramic or porcelain tile. All work must adhere to like-in-kind replacement requirements and strictly comply with EM 385-1-1 safety standards to ensure the successful delivery of installed flooring systems. Managed by the Department of Defense under NAICS code 238330, this project is designated as a total Small Business Set Aside. The solicitation was posted on October 14, 2026, with a response deadline of November 5, 2026. Performance will take place within the 29404 zip code area.
Flooring Contractors

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Facility Enhancement and Maintenance IDIQ
Solicitation # FA441827R0001
Solicitation FA441827R0001 is a multi-year, Firm Fixed-Price, Indefinite-Delivery Indefinite-Quantity (IDIQ) contract for Facility Enhancement and Maintenance services at Joint Base Lindsey Graham, South Carolina. This small business set-aside requirement covers three primary service areas: floor covering removal and replacement, application of protective coatings including painting and water blasting, and miscellaneous like-in-kind repairs to mechanical, electrical, and plumbing systems. The contract structure includes a base ordering period from December 15, 2026, to December 14, 2027, with four subsequent option years and a final six-month extension. Work is performed via individual task orders, and the government intends to award a target of two contracts while establishing an on-ramp pool of up to three additional offerors. The award will be based on a competitive best-value source selection where past performance is considered significantly more important than price. Proposals must be submitted electronically via DOD SAFE by November 5, 2026, and must include a price proposal and past performance information. Technical requirements mandate a Quality Control Manager with at least five years of experience and adherence to Unified Facilities Criteria for protective coatings. Contractors are responsible for providing all labor, materials, and equipment, and must comply with specific security requirements for base access and cybersecurity standards under DFARS 252.204-7012. Invoicing is processed through the Wide Area WorkFlow system, and all work carries a minimum one-year warranty.
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in 16 days
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NAICS: 236220
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JB Charleston Multiple Award Construction Contract
Solicitation # FA441826R0009
The JB Charleston Multiple Award Construction Contract (MACC) 2.0 is a competitive solicitation (FA441826R0009) set aside for HUBZone and Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The contract establishes a vehicle for new construction, alteration, repair, and demolition services, as well as design-build capabilities, across various locations including the Air Base, Weapons Station, and other associated sites. The overall contract capacity is 400 million dollars over a period of performance spanning five years and six months, with individual task orders generally valued between 1 million and 30 million dollars. Award decisions are based on a best value tradeoff technique, where past performance is weighted significantly more than price. The evaluation process utilizes a seed project, specifically the repair of Dormitory B.464, to determine pricing. The seed project involves comprehensive renovations and seismic upgrades, including HVAC, plumbing, and electrical improvements. Proposals must be submitted electronically via DoD SAFE, and the current deadline has been extended to October 28, 2026, at 12:00 PM EDT. Contractors are required to adhere to strict quality control and safety standards, including compliance with USACE EM 385-1-1 and the Davis-Bacon Act. Key administrative requirements include the use of the Wide Area WorkFlow (WAWF) system for electronic invoicing and the submission of performance and payment bonds for each task order. The contract also includes on-ramp and off-ramp procedures to manage contractor performance and maintain competition throughout the contract lifecycle.
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NAICS: 811212
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Onsite Technical Support and Maintenance ServicesThe contract provides ongoing onsite technical support, troubleshooting, and maintenance services for ACS systems at Joint Base Charleston, ensuring continuous operational readiness. This includes scheduled software updates, firmware patches, and hardware repairs to maintain system integrity and performance, all performed directly at the Charleston AFB location with a zip code of 29404. The work is classified under NAICS code 811212, indicating it falls under repair and maintenance services for electronic and other equipment, and is structured as a subcontract within the Department of Defense’s broader procurement framework under the FA4418 628 Cons Pk organization. Services are required to be delivered on-site to support mission-critical functions, with no remote or offsite support permitted, ensuring rapid response to system failures or performance degradation. The contract was posted on May 21, 2026, and no set-aside provisions were specified, meaning it is open to all eligible contractors without preference based on business size or category.
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Supply of ACS Hardware and Ancillary EquipmentThe contract involves the supply of all necessary ACS hardware components including card readers, control panels, a Level II CAC enrollment reader, and a laser report printer, all of which must fully comply with ICD 705 and PSIS standards to ensure interoperability and security across defense systems. The equipment is intended for deployment at Charleston AFB, South Carolina, with the contract classified as a subcontract under NAICS code 334290, which pertains to other electronic component manufacturing. All items must meet stringent technical and compliance requirements to support access control and identity verification operations within Department of Defense facilities. The contract was posted on May 21, 2026, and no set-aside provisions or solicitation number are specified, indicating it may be awarded under a broader procurement vehicle or as part of an existing agreement.
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5 months ago

DEADLINE

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NAICS: 541511
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5 months ago

DEADLINE

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NAICS: 541512
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