Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 14 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

AI-Powered Complaint Classification Engine Development

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Office of Centralized Acquisition Services within the General Services Administration is seeking a subcontractor for the AI-Powered Complaint Classification Engine Development project. The primary objective is to create and integrate an AI-native classification engine capable of automatically analyzing complaint narratives to determine legitimacy, urgency, and protected classes, while providing high-precision triage recommendations. This subcontract falls under NAICS code 511210 and was posted on August 14, 2026. The project focuses on achieving high precision and recall in the automated analysis of narratives to streamline the complaint handling process.

General Info

GSA seeks subcontractor to develop an AI-powered complaint classification and triage engine.

Agency

General Services Administration → Office Of Centralized Acquisition Services

NAICS

511210 - Software Publishers

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 47QACA26K0718.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AI Native Complaint Intake and Case Analysis Solution

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedAug 14

subcontract

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyGeneral Services Administration → Office Of Centralized Acquisition Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeneral Services Administration → Office Of Centralized Acquisition Services

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Develop and integrate an AI-native classification engine to automatically analyze complaint narratives for legitimacy, urgency, protected classes, and triage recommendations with high precision and recall.

Similar Contracts

Same NAICS industry code

RECEIVER-TRANSMITTER, D

Solicitation # SPE8EN-27-T-0081

Solicitation SPE8EN-27-T-0081 is a fixed-price, total small business set-aside request for quotations issued by DLA Troop Support Construction and Equipment for the procurement of 112 digital data receiver-transmitters, identified by NSN 7035-01-681-6244. The requirement specifies that only new, unused, and non-refurbished materials will be accepted, and items must include an original equipment manufacturer warranty. Vendors other than the OEM or actual manufacturer are required to provide traceability documentation tracing back to an authorized source. Delivery is required within 61 days after receipt of order, with the place of performance located in Tracy, California, and shipping terms set as FOB Origin. The contract mandates strict adherence to technical and quality requirements via the DLA Master List, including Item Unique Identification per MIL-STD-130 and packaging and marking standards MIL-STD-2073-1E and MIL-STD-129. Offers involving additive manufacturing are ineligible for award. Compliance with the Buy American Act and the Berry Amendment is required, and contractors must follow DFARS 252.204-7012 for safeguarding covered defense information. Inspection and acceptance will occur at the destination. All quotes must be submitted through the DIBBS system, and payment will be processed electronically via Wide Area WorkFlow.

CONSTRUCTION & EQUIPMENT T & IFO EQ

POSTED

DEADLINE

Palantir Blanket Purchase Agreement (BPA)The Department of Transportation is forecasting a Blanket Purchase Agreement for Palantir Enterprise Software Licenses and Engineering Support. This procurement falls under NAICS code 511210 and is intended to provide the agency with necessary software capabilities and technical assistance. The forecast was posted on September 29, 2026, and lists Bob Nims as the primary point of contact, with Deborah Hemphill serving as the Small Business Specialist. Further details regarding the acquisition can be accessed through the Acquisition Gateway.

POSTED

DEADLINE

CIO, DAS, CELLPHONE REPEATER, IBWAVE, SEWP (C)The Naval Information Warfare Systems Command, specifically Niwc Atlantic, has issued a forecast for the procurement of iBwave software design services. This requirement focuses on capabilities related to CIO, DAS, and cellphone repeaters, utilizing the SEWP (C) vehicle for acquisition. The project is categorized under NAICS code 511210 and is slated for performance in North Charleston. Administrative oversight for this procurement is managed by Contracting Officer Tyler J. Roberts and Secondary Point of Contact Meka Cobb. The forecast was posted on September 27, 2026, indicating the agency's long-range planning for these specific software design and wireless infrastructure needs.

POSTED

DEADLINE

Secure Transcription Software & Infrastructure ProviderThis subcontract opportunity is for a Secure Transcription Software and Infrastructure Provider supporting the Department of Veterans Affairs VISN 22 network projects. The selected provider will supply and maintain secure software and communication infrastructure, including encrypted data transmission tools and integration with VA VPN and VISTA systems, to ensure seamless communication between customers and prime contractors. The primary deliverable is a fully operational and maintained transcription platform that adheres strictly to VA and HIPAA compliance standards. The contract is designated as a Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 511210. Managed by the Department of Veterans Affairs Network Contract Office 22, the project is based in Arizona. Interested parties must submit their responses by October 16, 2026.

262-NETWORK Contract Office 22 (36C262)

POSTED

DEADLINE

MICROSOFT AZURE RENEWALThe Department of the Interior is forecasting a contract renewal for Microsoft Azure services to support the Bureau of Land Management. This procurement falls under NAICS code 511210 and is scheduled for posting on September 25, 2026. The place of performance for these services is located in Round Rock. Primary points of contact for this requirement include Samantha Davis and Small Business Specialist Casie Savage.

POSTED

DEADLINE

EXTEND LICENSING AND OPERATIONS AND MAINTENANCE SUPPORT FOR FEDERAL RETIREMENT THRIFT INVESTMENT BOARDThe Department of the Interior, through the Interior Business Center's Financial Management Directorate, intends to extend licensing and operations and maintenance support for the Federal Retirement Thrift Investment Board. This requirement is categorized as a forecast under NAICS code 511210, with the primary place of performance located in McLean. The procurement process is managed by the Department of the Interior, with Lindsay Holmes serving as the primary point of contact and Casie Savage acting as the Small Business Specialist. This initiative focuses on ensuring the continued operational stability and licensing support necessary for the board's financial management functions.

POSTED

DEADLINE

ESRI ELA RENEWALThe Department of the Interior is seeking a contractor to provide services for the existing ESRI geospatial information system software installation base, including comprehensive technical support services. This forecast, titled ESRI ELA Renewal, falls under NAICS code 511210 and is scheduled for posting on September 25, 2026. The performance of these services is centered in Herndon, and the procurement process is managed by the Department of the Interior. Primary points of contact for this requirement include Joseph Fusari and Small Business Specialist Casie Savage.

POSTED

DEADLINE

Specialized Asset & Fleet Management Module ProviderThe Township of Wellington North is seeking a subcontracted provider to supply and implement specialized Work Order and Fleet Management modules for prime contractors. The selected provider will deploy tracking and management systems for municipal vehicles and maintenance work orders in accordance with municipal fleet management standards, ensuring these functional modules are fully integrated into the existing ERP system. This opportunity was posted on September 18, 2026, with a response deadline of November 13, 2026. The contract falls under NAICS code 511210 and is specifically designed to enhance the operational efficiency of municipal project management through advanced asset and fleet tracking capabilities.

Township of Wellington North

POSTED

DEADLINE

in about 1 month

ERP Software Provider (SaaS/License)The Township of Wellington North is seeking a subcontracted ERP Software Provider to supply a core Enterprise Resource Planning software suite for prime contractors. The objective is to replace decentralized systems with a centralized platform that reduces manual data entry and eliminates redundant processes. The successful provider will deliver software licenses and full access to the ERP platform. Eligible candidates must possess specific experience working with Canadian Municipalities. This opportunity was posted on September 18, 2026, with a response deadline of November 13, 2026. The contract falls under NAICS code 511210 and is managed directly by the Township of Wellington North.

Township of Wellington North

POSTED

DEADLINE

in about 1 month

CMMS Software ProviderThis subcontract opportunity is for a CMMS Software Provider to supply a core software platform for prime contractors working on Fairfax County Public Schools facility projects. The selected provider must deliver a scalable SaaS, cloud-based, or hybrid solution capable of supporting 1,000 users, featuring integrated modules for work order management, asset group reporting, financial tracking, and inventory and parts management. The contract requires the provider to have proven experience with implementations within public school districts. Interested parties must submit their responses by October 19, 2026, under NAICS code 511210. The primary deliverable consists of the necessary software licenses and platform access to facilitate facility management operations for the agency.

Fairfax County Public Schools

POSTED

DEADLINE

ERP Software Provider (SaaS)This subcontract agreement provides core cloud-native SaaS ERP software licenses for prime contractors working on City of Coquitlam municipal projects. The solution is a commercially available system that manages core financial functions, including general ledger, accounts receivable, accounts payable, budgeting, and procurement. The contract utilizes a subscription model that incorporates invoice capture, automation, and workflow approvals to support over 100 users across Financials and Human Capital Management. This opportunity is categorized under NAICS code 511210, with a response deadline of October 23, 2026.

City of Coquitlam

POSTED

DEADLINE

SIS Software Provider (OEM/Vendor)This subcontract opportunity is for an SIS Software Provider to supply the core Student Information System platform for prime contractors engaged in institutional transformation projects at the University of Washington. The selected vendor will provide a scalable SaaS or licensed solution capable of supporting approximately 64,000 students across various professional schools and campuses, ensuring all software adheres to WCAG 2.1 Level AA digital accessibility standards. The solicitation was posted on September 9, 2026, with a response deadline of October 16, 2026. Classified under NAICS code 511210, the contract focuses on the delivery of software licenses and essential core platform functionality to support the university's operational needs.

University of Washington

POSTED

about 1 month ago

DEADLINE

More opportunities from General Services Administration → Office Of Centralized Acquisition Services

Same awarding agency

Regulatory Compliance & Privacy AssuranceThe Regulatory Compliance and Privacy Assurance subcontract, issued by the General Services Administration's Office of Centralized Acquisition Services, focuses on ensuring strict adherence to federal standards. The primary objective is to maintain compliance with FISMA Moderate, Section 508, FERPA, and the Privacy Act. To achieve these goals, the contractor will implement comprehensive data controls, accessibility features, and privacy-preserving AI technologies. This effort falls under NAICS code 541618 and was posted on August 14, 2026.

Other Management Consulting Services

POSTED

DEADLINE

Data Export & Transition Support ServicesThe Data Export and Transition Support Services subcontract, managed by the General Services Administration's Office of Centralized Acquisition Services, focuses on the comprehensive export of data, metadata, and business rules using open formats. The primary objective is to ensure a seamless future contractor transition through the provision of robust APIs and detailed documentation. This engagement is categorized under NAICS code 541611 and was posted on August 14, 2026. The contract emphasizes technical interoperability and transparency to prevent vendor lock-in and facilitate the efficient transfer of operational knowledge and digital assets.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Audit Logging & System Accountability ImplementationThe Audit Logging and System Accountability Implementation subcontract, issued by the General Services Administration's Office of Centralized Acquisition Services, focuses on the development of a secure logging framework. The primary objective is to implement tamper-resistant and exportable audit logs that capture all system actions, AI-driven decisions, and human reviews to maintain strict accountability and regulatory compliance. Posted on August 14, 2026, this project falls under NAICS code 541519 for Other and Unclassified Computer Related Services. The contract ensures that all critical operational data is preserved in a manner that supports transparency and oversight within the system's architecture.

Other Computer Related Services

POSTED

DEADLINE

Cloud Deployment & FedRAMP-Compliant IntegrationThis subcontract, managed by the General Services Administration's Office of Centralized Acquisition Services, focuses on the deployment and configuration of an AI solution within the Department of Education's FedRAMP-authorized cloud environment. The primary objective is to ensure the system operates entirely in-boundary, eliminating any external dependencies to maintain strict security and compliance standards. The project is categorized under NAICS code 541512 and was posted on August 14, 2026. It requires a specialized integration process to meet federal cloud authorization requirements, ensuring that the AI deployment adheres to the rigorous security protocols mandated for government cloud environments.

Computer Systems Design Services

POSTED

DEADLINE

Virtual Career Fair & Recruitment Campaign SupportThis contract involves planning and executing virtual job fairs and targeted recruitment campaigns specifically for federal agencies, utilizing the Handshake platform to facilitate outreach and manage logistics. It is structured as a subcontract under the General Services Administration's Office of Centralized Acquisition Services, with the primary performance location in Washington, D.C. The contract focuses on supporting federal hiring needs by leveraging digital tools to connect agencies with potential candidates effectively. The scope includes coordinating event details, managing campaign strategies, and ensuring successful engagement between agencies and job seekers. The work aligns with NAICS code 561320, which covers temporary help services, indicating an emphasis on recruitment and staffing solutions.

Temporary Help Services

POSTED

DEADLINE

AI-Powered Job Matching Engine SupportThis contract involves supporting the development and refinement of AI and machine learning algorithms designed to match student profiles with federal job opportunities listed on USAJOBS. The scope includes not only the training of models but also implementing bias mitigation strategies to ensure fairness and accuracy in job matching. The work is subcontracted under the NAICS code 541511, which pertains to custom computer programming services. The contract is managed by the Office of Centralized Acquisition Services within the General Services Administration, with the place of performance specified as Washington, DC (zip code 20415). Although certain details such as solicitation number and set-aside status are not provided, the focus is clearly on enhancing a job matching engine powered by AI to better align educational backgrounds with federal employment openings, streamlining the hiring process for students seeking government positions.

Custom Computer Programming Services

POSTED

DEADLINE

Accessibility Compliance & Section 508 RemediationThe contract focuses on ensuring full Section 508 compliance for the Handshake platform, which includes making the platform accessible across mobile devices, compatible with screen readers, and formatted with accessible content standards. This effort aims to improve usability for individuals with disabilities by adhering to federal accessibility requirements. Issued as a subcontract under NAICS code 541330, the contract is managed by the General Services Administration's Office of Centralized Acquisition Services. The performance location is specified as Washington, with the contract posted on May 19, 2026. The initiative underscores the government's commitment to accessible technology and digital inclusivity within its web platforms.

Engineering Services

POSTED

DEADLINE

Data Analytics & Performance Dashboard DevelopmentThe contract involves the development and maintenance of real-time analytics dashboards designed to monitor key performance metrics such as student engagement, click-through rates, application conversions, and federal hiring outcomes. The objective is to enable comprehensive tracking and analysis of these metrics to support informed decision-making and enhance program effectiveness. This subcontract, under the General Services Administration’s Office of Centralized Acquisition Services, falls within NAICS code 518210 and is set to be performed in Washington, DC, with the zip code 20415. The contract was posted on May 19, 2026, and focuses on delivering a robust data analytics solution that ensures timely, accurate insights into user behaviors and conversion tracking for federal programs.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Platform Integration & API Development for USAJOBSThis contract involves the development and ongoing maintenance of secure, real-time API integrations between the Handshake platform and USAJOBS, aimed at facilitating efficient job matching, candidate redirection, and application tracking processes. The work is categorized under NAICS code 541512, which pertains to computer systems design services. The primary objective is to create a seamless interface that enhances the user experience and operational functionality of both platforms by enabling smooth data exchange and synchronization. The contract is a subcontract awarded by the Office of Centralized Acquisition Services under the General Services Administration, with the place of performance located in Washington, DC, zip code 20415. Although no specific solicitation number or set-aside designation is provided, the scope clearly targets secure and robust API development to support government employment services. The project emphasizes real-time capabilities and security, underscoring the importance of protecting sensitive candidate and job data while ensuring efficient communication between Handshake and USAJOBS platforms.

Computer Systems Design Services

POSTED

DEADLINE

Vehicle Recompete: SBA DISASTER RECOVERY LEGACY PIID 73351024D0003 CONTRACT CONTINUANCE EXERCISE… — INDEFINITE DELIVERY / INDEFINITE QUANTITY 73351024R0006

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Architecture and Engineering for Cybersecurity SystemsThe contract focuses on the design and implementation of secure IT architectures and engineering solutions tailored for hybrid environments, emphasizing cloud security across platforms such as AWS and Office 365. Key components include network segmentation and the development of robust cybersecurity systems to enhance protection and operational efficiency. The work will support secure integration and management of complex IT infrastructures, ensuring compliance and resilience against cyber threats. Issued by the General Services Administration’s Office of Centralized Acquisition Services, this subcontract is set to be performed in Washington, D.C. It is designated as an 8(a) Sole Source procurement under the NAICS code 541330, indicating specialized professional services in engineering and architectural consultancy. The contract aims to deliver expert cybersecurity architecture and engineering services within federal government operations, leveraging advanced cloud and network security methodologies to protect critical digital assets.

Engineering Services

POSTED

DEADLINE

Records Management and Information GovernanceThis contract involves the management of both electronic and physical records, encompassing comprehensive lifecycle management, retention scheduling, and ensuring adherence to federal records laws. It is structured as a subcontract under the General Services Administration’s Office of Centralized Acquisition Services and is designated as an 8(a) Sole Source arrangement, indicating it is set aside for a specific small business program. The work is to be performed in Washington, DC, with the primary objective of supporting robust information governance and records management practices. Key aspects include compliance with federal requirements to ensure proper handling, retention, and disposition of records throughout their lifecycle. The contract aligns with NAICS code 561431, which covers professional records management services, emphasizing the importance of regulatory adherence, data integrity, and efficient records stewardship. This initiative supports organizational efforts to maintain transparent, accountable, and legally compliant records systems.

Private Mail Centers

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS