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AI-Powered Complaint Classification Engine Development

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Office of Centralized Acquisition Services within the General Services Administration is seeking a subcontractor for the AI-Powered Complaint Classification Engine Development project. The primary objective is to create and integrate an AI-native classification engine capable of automatically analyzing complaint narratives to determine legitimacy, urgency, and protected classes, while providing high-precision triage recommendations. This subcontract falls under NAICS code 511210 and was posted on August 14, 2026. The project focuses on achieving high precision and recall in the automated analysis of narratives to streamline the complaint handling process.

General Info

GSA seeks subcontractor to develop an AI-powered complaint classification and triage engine.

Agency

General Services Administration → Office Of Centralized Acquisition ServicesView Agency

NAICS

511210 - Software PublishersView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 47QACA26K0718.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AI Native Complaint Intake and Case Analysis Solution

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Timeline

PostedAug 14

subcontract

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Organization & Contact Information

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AgencyGeneral Services Administration → Office Of Centralized Acquisition Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

General Services Administration → Office Of Centralized Acquisition Services

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Office AddressN/A

ContactsNo contact information available

Full Description

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Develop and integrate an AI-native classification engine to automatically analyze complaint narratives for legitimacy, urgency, protected classes, and triage recommendations with high precision and recall.

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