This Government Contract opportunity from Texas was posted on June 23, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AI-Powered Contact Center Simulation Platform Development

Closed

State & Local

Submission Closed07/24/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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DEADLINE

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Solicitation # N6852027R1003

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POSTED

1 day ago

DEADLINE

N/A

AI Contract Overview

The Texas Department of Transportation is seeking a subcontractor for the design and development of an AI-Powered Contact Center Simulation Platform. This project focuses on creating a sophisticated training environment for agents that features dynamic scenario generation, integrated voice and chat support, and the ability to provide real-time coaching feedback to improve agent performance. The opportunity was posted on June 23, 2025, with a response deadline of July 24, 2025. The work will be performed in Dallas under NAICS code 541511, which pertains to custom computer programming services.

General Info

TxDOT seeks a subcontractor for an AI-powered contact center simulation platform in Dallas.

Agency

Texas Department of Transportation

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Dallas, TX, USA

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedJun 23

subcontract

Response DeadlineJul 24

Deadline has passed

Submission Closed

07/24/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyTexas Department of Transportation

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas Department of Transportation

Office AddressN/A

ContactsNo contact information available

Full Description

Design and develop an AI-driven simulation platform for contact center agent training with dynamic scenario generation, voice and chat support, and real-time coaching feedback.