Airfield Lighting

PERFORMANCE WORK STATEMENT Semi-Annual Maintenance on Airfield Lighting Computer System (ALCS) - 1. SCOPE: The contractor shall provide all labor, equipment, transportation, materials, and perform all operations necessary to perform a comprehensive package of diagnostics and testing of the Airfield Lighting Computer System (ALCS) by certified technicians with a follow up detailed report of work and actions that took place. The contractor shall inspect the ALCS semi-annually. Contractor shall also be available for emergency repairs to the ALCS as required. - 1.1 PRINCIPAL WORK ITEMS ARE: 1.1.1 Perform an ALCS check-up that inspects each computer node in the ALCS network, including the following tasks but not limited to: 1.1.1.1 Communication system tests 1.1.1.2 Computer hard drive diagnostics 1.1.1.3 Database Clean-Up 1.1.1.4 Touch screen calibrations 1.1.1.5 Enclosure inspections (fans / heating / cooling) 1.1.1.6 Printer testing 1.1.1.7 Keyboard / Monitor cleaning 1.1.1.8 Network hubs 1.1.1.9 Switch inspections 1.1.2 Perform a system calibration on associated airfield lighting circuits including but not limited to the following tasks: 1.1.2.1 Constant current regulator calibrations 1.1.2.2 Calibration of lamps out 1.1.2.3 Distribute control equipment (ACE) testing and diagnostics 1.1.2.4 Software versions updates 1.1.2.5 Insulation resistance (IRMS) diagnostics 1.1.2.6 Circuit selector functionality 1.1.2.7 Record CCR output current Voltage, VA and IRMS readings 1.1.2.8 Firmware version updates 1.1.3 On site technician shall provide a separate cost estimate if during the calibration or check up stage, problems are identified that may require parts and/or additional site visits. 1.1.4 Reports: The contractor shall provide the Contracting Officer Representative (COR) a report within 5 business days of the quarterly service. The report shall have as a minimum: Date of Service, Location, Service performed, Name of technician(s) and any issues pertaining to the service, i.e. electrical service, etc. The contractor shall provide a complete analysis of the ALCS system, recommendations of required maintenance or upgrades that would aid system performance, and any additional maintenance tools that are available, as well as a recommended spare parts list. 1.1.5 Contractor shall allow government personnel to accompany technician and train government personnel during the ALCS checkup and system calibration. Contractor must coordinate with the 633 CES Exterior Electric shop foreman (Mr. David Spangler, 757-846-6242) prior to scheduled work or visits on base. 1.1.6. CONTRACTOR PERSONNEL: 1.1.6.1. CONTRACT MANAGER: The contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated in writing to the Contracting Officer. The alternate contract manager shall act for the contract manager when the manager is absent. The contract manager and alternate contract manager shall have experience in management, supervision, computer operations, and education services background to include distance learning, testing and computer technology. 1.1.6.2. EMPLOYEE QUALIFICATIONS: Contractor personnel shall have the technical skills necessary to provide the required service to all contracted equipment and contractor furnished equipment. 2.0. SERVICES SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor's Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems. Performance Objective PWS Para Performance Threshold Remedy Method of Assessment SS-1 Perform an ALCS check-up on each computer node 1.1. thru 1.1.1.9. inclusive and Tech Exhibit A 0 defects Re-performance Within 8 hours of notification 100 % Surveillance SS-2 Perform system calibration 1.1.2. thru 1.1.2.8. inclusive. and Tech Exhibit A 0 defects Re-performance Within 8 hours of notification 100 % Surveillance SS-3 Reports 1.1.4. 0 defects Re-performance Within 8 hours of notification 100 % Surveillance 2.1 QUALITY CONTROL: The contractor shall develop and maintain a quality control program to ensure washer/dryer services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. A written Quality Control Plan shall be submitted to the contracting officer for review, feedback and approval. The plan shall be submitted no later than the 10 working days after award. The plan shall specifically address the contractor's strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. The contractor shall provide the COR with a written report by 0800 of the next work day. This report shall identify work completed and work still in progress. 2.2. QUALITY ASSURANCE: The government will inspect and evaluate the contractor's performance to ensure services are received in accordance with requirements set forth in this contract. The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor's work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the contractor's performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt. 2.3. SURVEILLANCE METHODS. 2.3.1. 100% SURVEILLANCE: This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection schedule. The inspection will be on items identified in the contractor's inspection sheets. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes. Receiving two or more unsatisfactory 100% surveillances within a 12 month period may result in unsatisfactory past performance documentation. Continued receipt of unsatisfactory 100% surveillances during the contract period shall constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. 2.3.1.1. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period will result in a warning or letter of concern from the Contracting Officer. 2.3.1.2. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period will constitute an immediate Progress Meeting with the Multi-functional Team. All remedies will be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. 2.3.2. PERIODIC PROGRESS MEETINGS: The Contracting Officer, Functional Commander, COR, other government personnel as appropriate, and the contractor will periodically meet to discuss the contractor's performance. The following issues will be discussed, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. 2.3.3. PERFORMANCE EVALUATION MEETINGS. The Contracting Officer will require the contractor to meet with the Contracting Officer, contract administrator, Functional Commander, and other Government personnel as often as deemed necessary. The contractor may request a meeting with the Contracting Officer when deemed necessary. Meetings will be documented in the contract file with written minutes signed by the contractor and the Contracting Officer, or contract administrator. Should the contractor not concur with the minutes, such non-concurrence shall be provided in writing to the Contracting Officer within ten (10) calendar days of receipt of the minutes. 2.3.3.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution. 3.0 GENERAL INFORMATION 3.1. HOURS OF OPERATION: 3.1.1. All scheduled maintenance shall be performed during normal hours of operation at Langley Air Force Base, 07:30 AM to 04:30 PM, Monday through Friday, excluding federal holidays. If the contractor finds it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government, the contractor shall inform the Contracting Officer (CO) and/or the COR. 3.1.2. FEDERAL HOLIDAYS: New Year's Day - 1 January Martin Luther King Day - 3rd Monday in January Washington's Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran's Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December 3.1.2.1. If a holiday falls on Saturday, the preceding Friday will be observed. If a holiday falls on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance. 3.2. BASE CLOSURES: Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible after reopening the base. 3.2.1. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW FAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference. 3.2.1.2 Performance of Services During Crisis. Unless otherwise directed by the 633 CES Commander, it is determined that the shop rag services requirements under this PWS are non-essential and therefore will not be performed during a crisis. 3.3. ENGLISH LANGUAGE REQUIREMENT. Personnel shall read, understand, speak, and write English fluently. 3.4. COMMUNICATION: Contractor personnel shall maintain open and professional communication with government personnel. Complaints validated by the QAP shall be reported in writing to the Contracting Officer and the contractor for action. Failure of the contractor to correct validated complaints raised by the QAP and the Contracting Officer will be considered a failure to perform. 3.5. IDENTIFICATION BADGE: Contractor personnel shall display a contractor badge at all times and in plain view. 3.6. APPEARANCE: Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene. 3.6.1. While on duty, contractor personnel shall be neat and clean (free from visible dirt and stains), well groomed and appropriately dressed. The personnel's clothing shall fit correctly to provide a professional, modest appearance, in keeping with normally accepted community standards of dress for the work being performed. 3.6.2. Facial hair (including beards, mustaches, and sideburns) shall be controlled (restrained) or trimmed. It shall not interfere with safe work practices, look unkempt, or be unclean. 3.4. CONFLICT OF INTEREST. The contractor shall not employ any person who is an employee of the United States Government if the employment of that pe