This Solicitation opportunity from Pennsylvania was posted on March 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
The City of Philadelphia's Department of Aviation is seeking a qualified vendor to implement and support Salesforce solutions aimed at enhancing customer relationship management for airport operations. The project focuses on integrating Salesforce Sales Cloud and Service Cloud with existing systems to improve sales, guest experience services, and marketing automation efforts. The goal is to optimize data strategies and streamline customer interactions, thereby elevating the overall passenger and client experience at the airport. Vendors with demonstrated experience working within the aviation sector or airports are preferred, and participation from minority and women-owned business enterprises is encouraged, with set participation ranges of 12% to 15%. The contract is valued between five and ten million dollars, with a response deadline of May 1, 2025. This initiative reflects the city's commitment to modernizing its CRM capabilities through strategic technology implementation and vendor collaboration.
XLSX, High priority: read this firstspecifications
HighAI Summary for Appendix D - Salesforce Requirements Compliance Features Matrix: A technical requirements compliance matrix for a Salesforce Service Cloud implementation. The document lists 20 specific functional and technical requirements, including installation, reporting, API integrations (AeroPark, Freedom Park, MailChimp), security compliance (GDPR, CCPA, SSO), and training/SLA deliverables, requiring vendors to certify their capability for each item.
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HighAI Summary for Appendix K - Additional IT Standards: This document outlines the City's mandatory IT standards for vendors, covering data requirements, accessibility (WCAG 2.1 AA), and technical specifications. It specifically details Third Party Data Access Standards (SOP 1010, v1.0, effective 8/24/2020), requiring non-proprietary data access, ownership of data, and specific API/database standards (RESTful/JSON, ODBC) for all software and services procurements.
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HighAI Summary for Appendix M: Airport Security Requirements - Salesforce RFP: This document is Appendix M of a Salesforce RFP, detailing the airport security requirements for applicants. It mandates compliance with City of Philadelphia and TSA security policies, including adherence to 49 CFR Part 1520 and 1542, background checks, and badging requirements. Failure to comply is defined as a material breach of contract.
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HighAI Summary for City of Philadelphia Department of Aviation - CRM Implementation and Support RFP: Request for Proposals issued by the City of Philadelphia Department of Aviation on March 27, 2025, seeking a qualified vendor to implement Salesforce Sales Cloud and Service Cloud solutions. The project aims to streamline sales, guest experience, and marketing automation. Proposals are due by April 28, 2025, at 5:00 PM. The document includes detailed requirements for implementation, technical approach, and cost proposals.
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HighAI Summary for City of Philadelphia IT Provider Agreement - CIS Implementation: A professional services contract template between the City of Philadelphia and a Provider for Computer and Information Services (CIS) implementation. The document outlines general terms, definitions for deliverables and software, term of performance, compensation structures, and milestone-based payment schedules.
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HighAI Summary for Exhibit PA-3 Airport Requirements: This document is Appendix N (Exhibit PA-3) of a professional services contract for the City of Philadelphia Division of Aviation. It outlines mandatory airport requirements, including TSA security program compliance (49 CFR Part 1542), general operational provisions, compliance with federal/state laws, FAA regulations, and energy conservation standards.
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HighAI Summary for PHL Salesforce Support - Appendix F Antidiscrimination Policy: Appendix F for the PHL Salesforce Support Notice of Contracting Opportunity (NOCO), dated 08.18.24. It outlines the City of Philadelphia's antidiscrimination policy and establishes mandatory M/W/DSBE participation ranges (MBE 12-15%, WBE 12-15%, and DSBE-BGFE). The document details requirements for Commercially Useful Function (CUF), certification via the OEO Registry, and the necessity of submitting a Solicitation For Participation and Commitment Form to be considered responsive.
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HighAI Summary for RFP Submission Checklist: A submission checklist for applicants responding to Professional Services RFP opportunities for the City of Philadelphia. It outlines critical requirements including eContractPhilly submission, Scope of Work compliance, cost proposals, tax status, and financial capacity documentation.
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PDF, Low prioritycertification-form
LowAI Summary for Appendix D: Local Business Entity or Local Impact Certification: A certification form for applicants to the City of Philadelphia to establish their status as a Local Business Entity or Local Impact provider per Mayoral Executive Order No. 04-12 and the Philadelphia Code. The document outlines criteria regarding tax filings, licensing, office location, and employee residency to be used as a positive factor in the application evaluation.
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LowAI Summary for City of Philadelphia LGBTQ Applicant Opportunity Data Form: A voluntary data collection form from the City of Philadelphia used to identify LGBTQ-owned and controlled businesses and their certifications (e.g., NGLCC/IBA) to support diversity, equity, and inclusion efforts in city procurement.
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LowAI Summary for City of Philadelphia Professional Services Contract - Computer and Information Services: This document contains the General Provisions for a Professional Services Contract with the City of Philadelphia specifically for Computer and Information Services. It outlines the legal framework, including definitions, term, provider duties, compensation, audit rights, indemnification, and compliance with local and federal laws (such as the ADA and Philadelphia Code).
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LowAI Summary for PHL Salesforce Support - S&C Participation and Commitment Form: An antidiscrimination policy solicitation form for the PHL Salesforce Support project, issued by the Department of Commerce Office of Economic Opportunity (OEO). The document is used by bidders to list and certify commitments made to Minority (MBE), Woman (WBE), Disabled (DSBE), and Disadvantaged (DBE) Business Enterprises.
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AgencyPennsylvania → Philadelphia Department of Aviation
AIRPORT CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION AND SUPPORT: The City of Philadelphia, Department of Aviation is seeking a qualified vendor to implement Salesforce solutions to streamline sales, guest experience services, and marketing automation initiatives. This project aims to integrate Salesforce Sales Cloud and Service Cloud with existing systems, enhance data strategy, and advance marketing automation to optimize customer relationship management ("CRM"). Applicants should have a proven track record of working with airports or within the aviation sector. The Office of Economic Opportunity has set participation ranges of MBE 12%-15% AND/OR WBE 12%-15%.
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