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Alberta Electric System Operator - Request for Proposal - AESO RFP - ServiceNow Configuration and Support Services

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AB-2026-06690International

Contract Overview

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The Alberta Electric System Operator is soliciting proposals for qualified partners to deliver ServiceNow Configuration and Support Services. This engagement is designed for a hybrid work environment based in Calgary, Alberta, with a contract duration of up to five years commencing in January 2027. The required services are divided into two primary scopes of work: Service A, which focuses on configuration and development support, and Service B, which covers operational support services. Interested parties must submit their responses by the deadline of November 13, 2026.

General Info

AESO seeks ServiceNow configuration and support partners for a five-year Calgary-based contract.

Place of Performance

Calgary, AB, CAN

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NONE

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Timeline

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Organization & Contact Information

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AgencyAlberta Electric System Operator
Contacts1 person available
OfficeN/A
Office AddressN/A
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Full Description

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The AESO is seeking one or more qualified partners to provide ServiceNow Configuration and Support Services in a hybrid work environment for a period of up to five (5) years beginning January 2027. As further described in Appendix E, the Services include but are not limited to the following two distinct scopes of work: (a) Service A - Configuration and Development Support Services (“Service A”) (b) Service B - Operational Support Services (“Service B”) (collectively the “Services”)

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