Alternative Statewide VoIP services

The North Dakota Information Technology Department is seeking to establish a two-year contract with BEK Communications to provide statewide VoIP services through the BEK Connect platform, primarily as an alternative solution for small locations unable to utilize enterprise-level communication tools such as Microsoft Teams, Zoom, or Genesys Contact Center. This procurement is characterized as a noncompetitive purchase, with the intent to leverage BEK Communications’ existing infrastructure and technical support capabilities across North Dakota. The contract includes provisions for three additional one-year renewal periods, ensuring ongoing service continuity. The service aims to supplement existing SIP trunk and PRI T1 services provided by local telephone companies, rather than replacing them, emphasizing a complementary approach to the state's telecommunications infrastructure. Key service features include comprehensive technical support with live-answer assistance during regular business hours and 24/7 on-call support, guaranteed same-day response to trouble tickets, and next-business-day hardware replacement. Service technicians and parts depots are strategically located throughout the state to ensure on-site support within four hours of any location. The service offerings encompass a range of features such as IP trunking at a monthly rate of $8.40, DID blocks at $5.00 each, and additional feature packs, call center capabilities, fax, conference bridges, call recording, and reporting options, with prices varying based on specific features. The solicitation emphasizes detailed vendor responses, including company information, technical specifications demonstrating compliance, value-added features, and comprehensive pricing. Responses are due by May 2, 2025, and must be submitted electronically via the State Procurement Office’s online system, with instructions provided to ensure timely and successful submission.