Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES

Solicitation Amendment 5 (20 May 21) 1. The purpose of this RFP Amendment (Amendment 5) is to provide updated Call Center estimaed Call Volume (number of estimated calls based on PWS Section 2 (based on - re: 6,300 estimated service member names provided per month, etc.) in Section L of the RFP as well as amended CLINS in Section B and Section J (with new Call pricing levels). In addition, Attachments 3 and 12 are also revised (to provide new pricing levels) to "sync" the RFP Sections B and L as well as RFP Atch's 3 and 12. 2. RFP Amendment 2 is being attached (uploaded) to this solicitation (announced yesterday - 19 May 21). Note: The RFP submission date was revised via Amendment 4 and is still NLT 27 May 21 at 12 Noon ET. ---End Amendment 5--- Solicitation Amendment 4 (19 May 21) 1. The purpose of this RFP Amendment (Amendment 4) is to extend the proposal submission date to NLT 27 May 2021 at Noon ET. 2. The Government will be providing updated Call Center Estimated Volume Calls in a subsequent RFP Amendment (Amendment 5) in the following day or two. The updated proposal submission date listed on this Amendment will also be revised in the upcoming Amendment 5. --- End Amendment 4--- Solicitation Amendment 3 (17 May 21) 1. The purpose of this RFP Amendment (Amendment 3) is to update Additional Instructions to Offerors Section 4.c.(4) Estimated Level of Effort for "Tier I - Outbound - Automatic Enrollment; Contact Made" annual estimated calls for all periods of performance; and to update "Attachment 5 Draft Quality Assurance Surveillance Plan" on the "List of Attachments" to "Attachment 5 Draft Quality Assurance Surveillance Plan (as the QASP was previously amended under RFP Amendment 2)." 2. The proposal submission date is unchanged (proposals due NLT 20 May 21 at NLT 12 Noon ET). --- End Amendment 3--- Solicitation Amendment 2 (5 May 21) 1. The purpose of this amendment (Amendment 2) is to provide the Government's Response to Vendor Questions (attached) and to provide a revised RFP (attached) w/ one revised attachment (attached). 2. In addition, the proposal submission date is extended until 20 May 21 at 12 Noon ET (per the amended RFP). ---- End Amendment 2 ---- Solicitation Amendment 1 (21 Apr 21) 1. The purpose of this amendment (Amendment 1) is to clarify (sync up language) for the Call Tier Information in the following Solicitation Sections/Attachments: - Section B - CLIN's 0002, 1002, 2002, 3002, 4002, and 5002. - Section J - List of Documents, Exhibits, and Other Attachments - Section L - Additional Instructions to Offerors - Attachment 3 - Call Volume Matrix Pricing Sheet - Attachment 12 - Call Volume Pricing Matrix 2. See amended documents (3) for changes to include Solicitation (Amendment 1) W81XWH21R0033, Solicitation Attachment 3, and Solicitation Attachment 12. ----End Amenement 1---- This Solicitation is for a non-personal services contract to provide a DHA J-9 an Transition Support Contact Call Center Program (operationalized by the name - inTransition) to transitioning service members or veterans who are currently receiving psychological health care (i.e, mental health care or behavioral health care) and wish to receive care at their new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time. The Psychological Health Center of Excellence (PHCoE) seeks Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the inTransiton call center will be staffed by professionals who are trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychlogical health care services for a broad range of users, including Active Duty Service Members, Reserve Component, National Guard, Coast Guard, and Veterans and their family members. Additional tasks are contained in the Performance Work Statement included in this Solicitation (Section C). All prospective prime contractors are provided an opportunity to submit proposals under this request. Only one award is anticipated resulting from this RFP; however, the Government reserves the right to withdraw, modify, or eliminate various aspects of the requirement determined to be too costly or impractical prior to award. See attched Solicitation for details and instructions.