Arbitrator Services for Lemon Law Arbitration Program starting FY25 and beyond

The contract solicits arbitrator services for the Massachusetts Lemon Law Arbitration Program beginning in fiscal year 2025 and extending through an initial three-year term with two additional three-year optional renewals, allowing for a possible total duration of nine years. The program is managed by the Office of Consumer Affairs and Business Regulation and aims to provide expedited dispute resolution for consumer complaints about defective new and used motor vehicles, adhering to the regulations set forth in Massachusetts 201 CMR 11.00. This solicitation establishes a pool of up to 24 arbitrators enrolled via a rolling admission process, enabling periodic additions based on program needs. Arbitrators are compensated on a fee-for-service basis at a fixed rate of $150 per arbitration hearing, with no additional reimbursement for travel or related time. There are no guaranteed minimum or maximum hearing volumes, reflecting the demand-driven nature of the program. The contract employs Massachusetts standard contract forms and incorporates comprehensive Commonwealth Terms and Conditions, emphasizing compliance with state laws including confidentiality under M.G.L. c. 66A, prompt payment procedures, record keeping for six years, and restrictions on assignment except for claims for money due. Contract administration and payment processing are handled under established state protocols, with electronic submission and remittance required. Evaluation criteria prominently include qualifications such as a minimum of three years of arbitration experience and the capability to record hearings, as well as supplier diversity considerations where submission of a Supplier Diversity Plan is weighted at a minimum of 25% of total evaluation points. The agreement is exclusive to the issuing agency and does not extend use to other entities. Acceptance of deliverables is official upon inspection and certification by the Commonwealth's designated office in Boston, aligning with procedural standards for arbitration outcomes. This solicitation represents a structured effort to ensure timely, standardized, and legally compliant arbitration support for consumer vehicle warranty disputes within Massachusetts.