ARFQ-0705-LOT2700000001-3 | Cisco Hardware and Software Support (SMART Net Total Care)

The contract pertains to Cisco Hardware and Software Support under the SMART Net Total Care program for a one-year period from August 1, 2026, to August 1, 2027, covering support for at least four Cisco FPR2130-NGFW-K9 devices deployed across West Virginia Lottery facilities including the primary data center in Charleston, a backup data center in Bridgeport, and five casino locations. Vendors must be licensed Cisco resellers and are required to provide comprehensive corrective maintenance, software updates, and feature enhancements in accordance with Cisco’s service standards. All performance must align with West Virginia’s cybersecurity policies and confidentiality requirements, with strict prohibitions against disclosure of personally identifiable information. The contract mandates strict access controls for personnel, requiring vendors to identify key staff, manage physical access credentials, and immediately report any loss or theft. Vendors are responsible for all applicable taxes, must indemnify the state against claims, and are barred from charging fees not explicitly authorized. Payment will be processed in arrears via electronic funds transfer or procurement card to the lottery’s designated remittance address, though no pricing has been submitted, leaving the contract value undefined. Bids must be submitted electronically through the wvOASIS portal by July 22, 2026, at 2:30 PM EDT, with physical submissions allowed only if properly labeled and delivered to the specified Charleston address. No UEI, CAGE code, or socioeconomic status certifications were required or provided, and no formal FAR clauses or structured evaluation factors were included in the solicitation. Inspection and acceptance are governed by conformance to specifications, merchantability, fitness for purpose, and freedom from defects, with final authority resting with the state. Contract assignment is prohibited without written consent, and all bid submissions constitute binding acceptance of all terms upon signature.