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Audio Visual Maintenance (AVM) PV Connect

Active

2165-1223-0649Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Defense Media Activity (DMA) is modifying contract HQ0028-10-C-0023 to add one full-time broadcast technologist position focused on performing PV Connect decoder authorization, expanding a role that was previously handled on a part-time basis. This adjustment enhances the contractor’s responsibility from merely assisting with integrated receiver decoder (IRD) authorization to full performance of authorization and suspension duties. The contractor operates the Technologist Branch, which provides 24/7 helpdesk support for DMA audiences, affiliates, and global operations. The helpdesk, located in Room 271 at the AFN-Broadcast Center in Riverside, CA, manages authorization and suspension of IRDs via the AFN Connect application and interfaces directly with customers through multiple communication channels, including intranet, phone, and email. The operation includes management of PowerVu system components such as the Graphical User Interface, downlink monitoring, and cue verification systems, ensuring secure and efficient distribution of broadcast services. Customer service staff also assist customers lacking internet access by completing authorization requests on their behalf and carry out IRD deactivations based on automated expiration criteria or specific requests. This contract modification supports uninterrupted, full-time technical support and decoder management critical to AFN-BC operations, with the Government retaining sole discretion over competition decisions related to this action. The contract is managed by the DMA Riverside office under NAICS code 334220, with Susan M. Madrid serving as the contracting officer.

General Info

Contract adds full-time technologist for PV Connect decoder authorization and 24/7 broadcast support.

Agency

Department Of Defense → Dma RiversideView Agency

NAICS

334220 - Radio and Television Broadcasting and Wireless Communications Equipment ManufacturingView NAICS

Place of Performance

23755 Z. Street, RIVERSIDE, CA, 92518, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 23

special-notice

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Organization & Contact Information

AgencyDepartment Of Defense → Dma Riverside

Contacts2 people available

OfficeRIVERSIDE, CA, 92518, USA

Organization / Agency

Department Of Defense → Dma Riverside

View Agency Profile

Office AddressRIVERSIDE, CA, 92518, USA

Contacts

Susan M. MadridContracting Officer

contact@example.gov

+1 (555) 000-0000

Susan M. MadridContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The Defense Media Activity (DMA) Contracting Office, in support of the American Forces Network-Broadcast Center (AFN-BC) intends to modify contract HQ0028-10-C-0023, Audiovisual Maintenance, to add one man-year (broadcast technologist) to perform PV Connect decoder authorization on a full time basis. This effort is currently being performed under this contract on a part time basis. Below is the revised Performance Work Statement (PWS) paragraph which changes the requirement from - assists with authorizing integrated receiver decoders (IRDs)...' to - performance authorization and suspension of integrated receiver decoders (IRDs)....'. 1.2.4 TECHNOLOGIST BRANCH OPERATIONS: (revised) The contractor operates the Technologist Branch, which provides direct Customer Service to DMA, affiliates and viewers around the world. The contractor shall provide helpdesk support, referred to as the "Technologist Helpdesk," to DMA audience members and other DMA Operations located around the world on a 24x7x365/366. The Helpdesk is located in Room 271, AFN-BC Riverside, CA. The Technologist Helpdesk performs authorization and suspension of integrated receiver decoders (IRDs) based on customer and Trusted User requests through the AFN-BC decoder authorization application, AFN Connect. The operation is located in room 271, which houses the PowerVu Graphical User Interface (GUI), an internet access computer, downlink monitoring, and the "Watch Dog" cue verification computer. Authorization requests are delivered via the AFN-BC Intranet, telephone calls, direct contacts, and email. A computer workstation is located in room 271 for email request delivery and response. Where customer internet access is unavailable or limited, Customer Service will assist customers by completing the web based entries in AFN Connect. Customer Service performs IRD deactivations largely based upon automated expiration criteria, Trusted User requests or the PowerVu System Administrator. A determination by the Government not to compete this proposed contract action based upon responses to this notice is solely within the discretion of the Government.