Automated Call Out System & Reliability Database

The City of Lakeland Electric Department is issuing a request for proposals from qualified vendors to develop and implement an integrated automated labor call-out system designed to improve response times during electric service outages. The project encompasses hardware, software, and training components aimed at enhancing operational efficiency and reducing outage durations for the utility, which serves over 100,000 customers in Lakeland, Florida. The solicitation, titled "Automated Call Out System & Reliability Database," is open to responses until July 30, 2024, with a contract value estimated between $500,000 and $1,500,000. This initiative is part of Lakeland Electric's efforts to modernize its outage management capabilities by deploying a comprehensive system that facilitates rapid communication and coordination among field crews. The project is managed by the Florida-based Delivery Operations division, with primary contact Tara Walls available via email and phone for inquiries. Interested vendors can access detailed information and submit proposals through the city’s procurement portal.