The 42nd Contracting Sqaudron at Maxwell AFB, AL has awarded a sole source contract to Howard, Day & Associates, Inc., 7603 Lowery Oak Dr Roswell, GA 30075-8284 for the purchase of an Automated Lodging Reservation System. The Howard Day and Associates Inc. Automated Lodging Reservation System (ALRS) is unique because it allows up to four (4) customers to simultaneously call an Interactive Voice Response (IVR) system that provide information for available lodging facilities, collects data and transmits a fax to a commercial lodging establishments to complete the reservations in Accordance to attachment 1: Statement of requirements (SOR). Description of the Requirement: CLIN 0001: - Automated Lodging Reservation System (ALRS) manufacturing number: A7-ALRS12-7004A. QTY: 1 EA The Redacted Justification and Approval is attached. The North American Industry Classification System (NAICS) code is 334118. SrA Castaneda, Marco (Contract Specialist), Email: marco_antonio.castaneda@us.af.mil Phone: (334) 953-7461 Mr. Abram, Marcus (Team Lead), Email: marcus.abram@us.af.mil Phone: (334) 953-3526 Mailing address: 42 CONS/LGCA 50 LeMay Plaza S, Bldg 804 Maxwell AFB, AL 36112-6334 Attachment 1: Statement of Requirements (SOR) 1. Must support four (4) analog phone calls simultaneously. 2. May not at any time be connected to the network per (Air Force Reserve Command) AFRC rules: a. May not rely upon any internet based services to perform its actions 3. Must require callers to provide a unique user ID and Personal Identification Number (PIN); 4. Must provide the ability to allow users that have provided their contact telephone, to reset their password, if forgotten, without the need for Air Reserve Technician (ART) assistance; 5. The system must be referenced in current official AFRC orders for its use; 6. Must allow for members to make, change and cancel reservations using their touch tone telephone; 7. Must allow the ART the ability to reset a member's password 8. Must allow the ART the ability to disable a member's account 9. Must allow the ART the ability to create lodging rules that define - by member - how lodging will be assigned: a. Examples of rules include: i. Least cost to most cost ii. Commuters iii. Flight crew iv. Double room assignment - consideration of gender v. By squadron vi. Consideration of rank (senior vs junior - as defined by site) 10. In no case will the system allow a member to be lodged at more than one (1) location during a requested date period -when finding a lodging site that is permitted in the rules for that member, it may only assign the member to a site that is highest in preference order and has available lodging for all nights requested. This comes into play when a member requests two (2) or more nights; 11. Must have the ability to create an on-base lodging site for critical emergencies and be able to track check-in/check-out, down to the bunk level; 12. Must be able to show on screen and in reports current inventory status; 13. Must be able to record no-shows and walk-ins. 14. Must be able to observe Sunset periods for both lodging and cancelations. These must be site definable (e.g. 12 noon on Wednesday prior to Unit Training Assembly (UTA)). During these site defined periods must, with regards to reservations, allow site to control if a reservation will still be accepted but only for Active Duty Time (ADT) type reservations. Other reservation and cancel requests during this period are to result in the caller being advised to contact Services; 15. Must be able to queue requests for lodging, as a site controlled option, when out of inventory, allowing ART to then work and obtain more space. ART must be able to use a screen to see all queue requests; 16. Must provide for on-site installation 17. Must provide on-site training 18. Must provide attached printer 19. Must provide UPS battery back-up suitable for a server; 20. Must have ability to fax lodging reservations, change and cancel requests to each lodging site using site defined rules. Site must be able to select if all transactions should be sent or only those for current day activity (example: reservation involving arrival tonight); 21. Must provide ability to send each fax request to a 2"d fax number, to allow for monitoring of a particular lodging site 22. Must have reference able AFRC sites 23. Must be able to list the names of all assigned member's at a given lodging site, by defined date; 24. Must be able to export lodging assignments to Excel 25. Must have an audit log that tracks call activity, such as time/date called, request made, and if hung up before completing request; 26. Administration screen must be user id and password protected a. Must have ability to restrict defined administration screen options, based on profile - for instance, must be able to bar a trainee from increasing inventory; 27. Must have ability to perform a mass movement from one lodging site to another- needed in time of emergency 28. Must be able to view all upcoming reservations for a member 29. Must be able to view all reservations at a defined lodging site for a selected date 30. Must be able to bias assignment of lodging for 1 night stays so that member's requesting a single night are assigned to a different priority in determining their lodging assignment 31. Must have the ability to allow a member to report they are bringing a child with them; 32. Must allow site controlled option for speaking a confirmation number for reservations and/or cancellations. 33. Must allow site ability to control if all suitable lodging will be offered to caller or simply assign the most appropriate lodging, without asking for a selection. 34. Track the nightly cost for each lodging site, by both ADT and Inactive Duty Time (IDT); 35. Allow site to determine if credit cards will be required for IDT, ADT or mixed IDT/ADT reservations; a. Allow a specific lodging site to be opted out; b. Allow a specific member to be opted out; 36. Must allow site ability to determine if re-reservation is permitted. A re-reservation is defined as a member making a reservation, cancelling, and then attempting to make a new reservation for any portion of the period cancelled. a. If re-reservation is not permitted, member must be warned of this and special audit note made; 37. Must allow site to determine if reference is to made on reservation faxes for Non Availability Notice. If so, site must have ability to define what wording to use; 38. Must allow site to determine if reference is to be made on reservation faxes to Special Form. If so, site must have ability to define the Special Form; 39. Site must have the ability to define each UTA period. This is required for tracking Sunset handling of reservations and cancellations; 40. Must be able to define fa~ retry rules - interval between retries and number of retry attempts; 41. Must allow for reports to be presented to screen, to defined printer, .pdf file, and Excel 42. Must provide Windows type help for the Administration screen that is specific to each screen in use.
