This Solicitation opportunity from California was posted on November 27, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Avaya Phone System Support

Closed

IT-PS-24-004State & Local

Submission Closed12/23/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513

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Managed Information Technology Services

Solicitation # managed-information-technology-services

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AI Contract Overview

SMART is seeking proposals from qualified firms to provide comprehensive support services for their Avaya Phone System across their facilities in California. The contract emphasizes the critical nature of the phone system for operational activities, requiring the selected vendor to perform routine maintenance and offer on-call support to ensure minimal disruption. A key performance metric is maintaining a system uptime of 99.9%, underscoring the importance of reliable and continuous service. The agreement is structured for an initial three-year period, with the possibility of two additional one-year extensions, allowing flexibility for ongoing support. The contract's estimated value ranges from $500,000 to $1,500,000, and the solicitation was posted in late November 2024, with responses due by late December 2024. The project falls under NAICS code 541513, which pertains to computer systems design and related services, and is managed by the IT organization in California. Interested firms can find more details and submit proposals through the designated online portal.

General Info

Agency

California → IT

NAICS

541513 - Computer Facilities Management Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedNov 27

Solicitation

Response DeadlineDec 23

Deadline has passed

Submission Closed

12/23/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → IT

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → IT

Office AddressN/A

ContactsNo contact information available

Full Description

SMART is seeking Proposals from qualified and experienced firms to provide Avaya Phone System support services for equipment used at SMART’s facilities. SMART places high importance on a functioning phone system to perform operationally critical activities. Consultant shall perform as-needed maintenance on the system and provide on call support services to prevent extended downtime of the phone system. SMART requires a system uptime of 99.9% This contract has a 3-year base term with (2) one-year options to extend thereafter.