Bid # 6000003400 - Microsoft Unified Support

The Port Authority of New York and New Jersey is soliciting bids for Microsoft Unified Support Services under solicitation number 6000003400, with proposals due by August 12, 2026. The contract is structured as a firm-fixed-price arrangement with a total value of $1,269,039.83 for a one-year period spanning from September 1, 2026, to August 31, 2027. The scope encompasses enterprise-level technical support, including Unified Support Base, Enhanced Designated Engineering services for Azure Infrastructure, Artificial Intelligence, and Security, Service Delivery Management, and Proactive Services credits, all bundled into a single lump-sum payment. The work is to be performed in New York, with delivery and performance occurring at the destination point, and all services must be rendered in compliance with Port Authority policies regarding PPE, sustainability, non-discrimination, and insurance. Contractors must hold certification as a Microsoft Unified Support partner and meet stringent insurance requirements, including $5 million each in Commercial General Liability, Cyber Liability, and Technology Errors & Omissions coverage, all on a claims-made basis with a three-year reporting period and named additional insureds including the Port Authority and its affiliates. Electronic signature is permitted for contract execution, and all invoices must be submitted electronically with the Federal Tax ID and reference to the contract and PO numbers, with payment processed via ACH under Net 30 terms. Bidders are required to demonstrate good faith efforts to engage minority-, women-, and service-disabled veteran-owned businesses, and must comply with sustainable packaging guidelines. No separate pricing is provided for line items within the bundle, and no evaluation weighting, award methodology, or detailed inspection criteria are explicitly outlined, indicating an emphasis on compliance and full technical alignment with the stated scope. Electronic submission through the Bonfire portal is mandatory, and no physical submissions are accepted.