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This Government Contract opportunity from Department Of Defense was posted on April 5, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Blackberry Premium Technical Support Services

Awarded
FA4890-12-T-0005Federal

Contract Overview

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This commercial contract, solicitation FA4890-12-T-0005, is for Blackberry Premium Technical Support Services for the Department of Defense. The selected contractor is required to provide comprehensive 24x7x365 support performed entirely offsite. There are no specific security requirements for personnel, and the contractor is responsible for providing their own ticketing tool for incidence and request management. The requirement was previously held by Redhawk IT Solutions, LLC, with a historical spend of 86,456.18 dollars in 2010 or 2011. Proposal responses are limited to a maximum of two pages. The contract is managed by the Hq Acc Amic office located in Hampton, Virginia, with the place of performance associated with Langley AFB.

General Info

Contract Value

$112,896.75

NAICS

517210 - Wireless Telecommunications Carriers (except Satellite)

Place of Performance

180 Benedict Ave Suite 210, LANGLEY AFB, VA, 23665, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

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Timeline

2 updates
PhaseAwarded
Posted

Presolicitation

Type Changed

Presolicitation → Combined Synopsis

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA4890 Hq Acc Amic
Contacts2 people available
OfficeHAMPTON, VA, 23666, USA
Office AddressHAMPTON, VA, 23666, USA
Contacts

Full Description

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Question 3: Will the contractor be required to perform the support onsite or offsite at contractor's location? // Answer 3: OFF SITE Question 4: What level of security is required for our personnel that will be performing these support functions? // Answer 4: THERE ARE NO SPECIFIC SECURITY REQUIREMENTS FOR THIS CONTRACT. IT IS A COMMERCIAL CONTRACT FOR BLACKBERRY SUPPORT SERVICES. Question 5: Please provide us with the number of user calls per month, also can you give us a list of top ten issues reported by the customers. // Answer 5: THIS INFORMATION IS NOT TRACKED BY THE GOVERNMENT Question 6: Is the contractor expected to provide tier 1 and tier 2 Blackberry support for this opportunity? // Answer 6: BLACKBERRY PREMIUM TECHNICAL SUPPORT SERVICES ARE REQUIRED; THE FULL LIST OF SERVICES IS INCLUDED IN THE SOLICITATION Question 7: What ticketing tool is being used for incidence and request management? // Answer 7: THIS IS UP TO THE CONTRACTOR Question 8: Can you provide instruction on the number of pages required for the proposal response. // Answer 8: NO MORE THAN 2 PAGES Question 9: Is this a new requirement, if not who is the incumbent? // Answer 9: REDHAWK IT SOLUTIONS, LLC Question 10: How much was spent on the incumbent in 2010 or 2011 for their service? // Answer 10: $86,456.18 Question 11: Will the contractor be required to provide 24x7x365 live support or is this a 8am to 6pm Monday thru Friday requirement with on call support during off hours and weekends? // Answer 11: 24X7X365 SUPPORT REQUIRED

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