This Government Contract opportunity from Texas was posted on June 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
BMC Helix Incident Ticket Resolution
Contract Overview
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AI Contract Overview
The contract requires the provision of Application Service Provider services to triage, diagnose, and resolve BMC Helix Incident Tickets related to the DSHS NEDSS Base System, ensuring uninterrupted operational support. The scope focuses on maintaining system reliability through timely and accurate incident management, with responders expected to have the technical expertise to address issues within the BMC Helix environment and the NEDSS infrastructure. The work is critical to sustaining the functionality of a key public health data system under the oversight of the Texas Department of Family and Protective Services. This is a subcontract with a NAICS code of 541512, indicating it falls under Computer Systems Design and Related Services. The response deadline for proposals is October 29, 2025, at 4:30 PM, with the solicitation posted on June 19, 2026. While no set-aside designation or specific place of performance is indicated, all work must be performed to support Texas state operations. The contract is accessible via the Texas SmartBuy portal, and all potential vendors must comply with the terms and technical requirements outlined in the solicitation to be considered eligible.
General Info
Agency
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of HHS0015725.
The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.
Request for Offers (RFO) for NEDSS (National Electronic Disease Surveillance System) Maintenance and Support Services
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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