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This Government Contract opportunity from Texas was posted on June 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

BMC Helix Incident Ticket Resolution

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
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FA8730 Kessel Run Aflcmc/hbbk

POSTED

about 18 hours ago

DEADLINE

in 9 days
NAICS: 541512
New
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Modernization of the Influenza-Like Illness (ILI) Surveillance Process and Algorithms Project
Solicitation # 75H70427Q00001
The Indian Health Service is soliciting quotes for the Modernization of the Influenza-Like Illness (ILI) Surveillance Process and Algorithms Project under RFQ 75H70427Q00001. This is a 100% set-aside for Indian Small Business Economic Enterprises (ISBEE) under NAICS code 541512. The project requires a contractor to provide project management, technical, epidemiologic, and public health surveillance expertise to evaluate and modernize the Influenza-like Illness Awareness System (IIAS). Key objectives include improving automation, data quality, and reporting capabilities through the development of enhanced surveillance processes, Power BI or Qlik dashboards, and a sustainability roadmap, all while adhering to CDC Guidelines for Evaluating Public Health Surveillance Systems. The contract is a firm fixed price purchase order with an estimated period of performance from October 19, 2026, to July 31, 2027. Work will be performed off-site at the contractor's facility. Award will be based on a comparative best-value approach where non-price factors, including technical approach and past performance, are significantly more important than price. Deliverables are tied to specific milestones, including an Evaluation Report due December 4, 2026, and a fully functional enhanced system due March 19, 2027. All electronic deliverables must comply with HHS information and communication technology accessibility standards. Quotes are due by 12:00 PM Eastern Time on October 8, 2026.
Division Of Acquisitions Policy Hq

POSTED

about 18 hours ago

DEADLINE

in 2 days

AI Contract Overview

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The contract requires the provision of Application Service Provider services to triage, diagnose, and resolve BMC Helix Incident Tickets related to the DSHS NEDSS Base System, ensuring uninterrupted operational support. The scope focuses on maintaining system reliability through timely and accurate incident management, with responders expected to have the technical expertise to address issues within the BMC Helix environment and the NEDSS infrastructure. The work is critical to sustaining the functionality of a key public health data system under the oversight of the Texas Department of Family and Protective Services. This is a subcontract with a NAICS code of 541512, indicating it falls under Computer Systems Design and Related Services. The response deadline for proposals is October 29, 2025, at 4:30 PM, with the solicitation posted on June 19, 2026. While no set-aside designation or specific place of performance is indicated, all work must be performed to support Texas state operations. The contract is accessible via the Texas SmartBuy portal, and all potential vendors must comply with the terms and technical requirements outlined in the solicitation to be considered eligible.

General Info

Provide BMC Helix incident support for DSHS NEDSS system to ensure uninterrupted public health data operations in Texas.

Agency

Texas → Department of Family and Protective Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0015725.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Offers (RFO) for NEDSS (National Electronic Disease Surveillance System) Maintenance and Support Services

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Response Deadline

Deadline has passed

Posted

subcontract

Submission Closed

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Organization & Contact Information

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AgencyTexas → Department of Family and Protective Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → Department of Family and Protective Services
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Application Service Provider (ASP) services to triage, diagnose, and resolve BMC Helix Incident Tickets for the DSHS NEDSS Base System to ensure continuous operational support.

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