This Sources Sought opportunity from Department Of Defense was posted on June 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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BMC ITSM Platform at NDU

Closed

HQ0100630673Federal

Submission Closed06/15/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 513210

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AI Contract Overview

The U.S. Navy, through NAVSUP Fleet Logistics Center Norfolk, intends to procure the BMC Helix ITSM SaaS platform on a sole source basis to replace its legacy on-premises Footprints IT service management system at the National Defense University in Washington D.C. This action is authorized under FAR 6.302-1 due to the proprietary nature of BMC’s solution and the determination that no other supplier can meet the agency’s specific requirements for a modern, FedRAMP Moderate-authorized, cloud-based ITSM platform. The acquisition includes licenses for five concurrent users and ten named users, along with implementation services, training, maintenance, software updates, and priority technical support. The solution must deliver enterprise-wide IT service capabilities aligned with ITIL standards, including incident, problem, change, asset, and configuration management, supported by an enterprise service catalog, workflow automation, real-time SLA/KPI dashboards, API integrations with Microsoft 365 and MS Teams, and agentic capabilities. The platform must be accessible remotely and on-campus without reliance on internal network routing and feature a modern, intuitive user interface to improve engagement across faculty, staff, and students. The Government requires the solution to be delivered as a SaaS model hosted on AWS, eliminating the need for local infrastructure maintenance, patching, or upgrades. The base period of performance begins September 15, 2026, with three options extending through September 2029. The procurement is scoped under NAICS code 513210 with a $47 million size standard and is not subject to any small business or other set-asides. The notice is a market research tool with a response deadline of June 15, 2026, and while submissions are accepted, the Government retains full discretion to proceed without competition based on responses received. All proposals must demonstrate unique capability beyond standard brochures or paraphrased materials, and the Government will not compensate respondents for information provided. Inquiry should be directed to Daniel Moore at the provided email address.

General Info

DoD seeks sole-source BMC Helix ITSM SaaS licenses, implementation, training for National Defense University.

Agency

Department Of Defense → Navsup Flt Logistics Ctr NorfolkView Agency

NAICS

513210 - Software PublishersView NAICS

Place of Performance

Washington, DC, 20319, USA

Set-Aside

NONE

Documents

(1)

NDU ITD ITSM Modernization Equipment List 10 June 2026

DOCX•equipment-list

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 10

Sources Sought

Response DeadlineJun 15

Deadline has passed

Submission Closed

06/15/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Contacts2 people available

OfficeNORFOLK, VA, 23511-3392, USA

Organization / Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

View Agency Profile

Office AddressNORFOLK, VA, 23511-3392, USA

Contacts

Daniel Moore

contact@example.gov

+1 (555) 000-0000

Bridget Blaney

contact@example.gov

Full Description

The North American Industry (NAICS) for this notice is 513210 - Software Publishers, Size Standard $47 Million, Product Service Code 7A21 - Business Application Software (Perpetual License Software). NAVSUP FLCN - Philadelphia intends to solicit other than full and open competition pursuant to FAR 6.302-1 Only one responsible source and no other supplies or services will satisfy agency requirements. The Government intends to solicit and negotiate with BMC Software, Inc., who holds the proprietary information for their Helix ITSM platform software on a sole source brand-name basis. The requirement is for BMC Helix ITSM, which is a proven software solution that will replace the existing on-premises ITSM solution with a modern, FedRAMP Moderate-authorized SaaS-based ITSM platform to support enterprise service management across NDU. NDU is procuring the following supplies for support: BMC Helix ITSM SaaS including licenses, implementation, and training. Please see the equipment list attached to this sources sought notice for more information regarding minimum specifications for the required equipment.

Interested parties may identify their interest and capability to respond to the requirement. This notice of intent is not a request for competitive proposals. However, the Government will consider all proposals received within five days after the date of publication of this sources sought. Information received because of this notice of intent will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. A determination by the government not to compete this procurement action based on the responses received is solely with the discretion of the Government. The Government will not pay for information received. Standard brochures and/or paraphrasing of the contents of this announcement will not be sufficient to demonstrate the capabilities of an interested party.

Please direct any questions concerning this posting to Daniel Moore via email at: daniel.l.moore172.civ@us.navy.mil.