C5613444-D American Sign Language (ASL) Video Remote Interpreting (VRI) Services

The California Department of Corrections and Rehabilitation is seeking a Master Agreement for Temporary Relief American Sign Language (ASL) Video Remote Interpreting (VRI) Services. The projected contract term runs from January 1, 2027, to December 31, 2029. The selected contractor will provide 24/7 on-demand and pre-scheduled interpreting services via an approved VRI platform for incarcerated individuals, staff, vendors, and customers across various CDCR institutions, parole offices, and community-based programs. Key performance requirements include a high-quality real-time video signal of 720p or higher at 25+ frames per second using standard Session Initiation Protocol (SIP), with on-demand interpreters becoming available within an average of 30 seconds and no longer than 5 minutes. The contract will be awarded to the lowest responsive net bid price, with a 25 percent allowance included in the total basis of award for as-needed services. Bidders may qualify for Disabled Veteran Business Enterprise (DVBE) incentives, which can reduce the bid price for evaluation purposes by up to 5 percent or 500,000 dollars. Compensation is based on rates specified in the bid rate sheet and covers all labor, equipment, and expenses. Contractors must comply with the Americans with Disabilities Act, HIPAA, and PREA policies, and must ensure all interpreters meet minimum professional qualifications. Bids are due by November 30, 2026, and must be submitted electronically in PDF format.