CAHPS Surveys for the Merit-Based Incentive Payment System

This contract involves the annual administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys by the Centers for Medicare & Medicaid Services (CMS). These surveys are integral to several CMS and CMS Innovation Center programs, including Merit-Based Incentive Payment System (MIPS) Groups and Virtual Groups, MIPS Alternative Payment Models, and Accountable Care Organizations (ACOs) participating in the Medicare Shared Savings Program and the Next Generation ACO Model until its conclusion after 2021 reporting. The contract is a recompete of a previous agreement, ensuring the continuation of survey implementation to support quality measurement and incentive structures within these healthcare programs. The contract is categorized under NAICS code 541611 and is managed by CMS, with key contacts identified for program and contracting matters. It focuses on collecting patient experience data to inform payment and performance metrics within the Medicare ecosystem. The effort supports CMS’s objective to promote value-based care by evaluating patient satisfaction and system performance across multiple provider groups.