CAHPS Surveys for the Merit-Based Incentive Payment System

The Centers for Medicare & Medicaid Services is seeking a contractor to implement the Consumer Assessment of Healthcare Providers and Systems surveys for participation in the Merit-Based Incentive Payment System and the Medicare Shared Savings Program. The surveys will be administered annually to beneficiaries enrolled in MIPS Groups, MIPS Virtual Groups, MIPS Alternative Payment Models, and Accountable Care Organizations participating in the Shared Savings Program, as well as those in the Next Generation ACO Model until its conclusion after the 2021 reporting period. This effort continues the recompletion of a prior contract and aims to ensure consistent, standardized patient experience data collection to support value-based payment initiatives. The work involves survey design, fielding, data collection, processing, and reporting in alignment with CMS specifications and regulatory requirements. The contract is forecasted under NAICS code 541611 for management consulting services, with no set-aside designation specified. Point of contact for program-related inquiries is Sandra Adams, while Rachel Johnson serves as the Contracting Officer. The opportunity was posted on May 25, 2026, and is intended to support CMS's broader goals of improving healthcare quality and incentivizing provider performance through patient-reported outcomes. Performance is anticipated to be nationwide, with no specific location designated for the work, and all activities must comply with federal data security and privacy standards.