CAHPS Surveys for the Merit-Based Incentive Payment System

This contract involves the ongoing administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys for various CMS programs, including the Merit-Based Incentive Payment System (MIPS) and the Medicare Shared Savings Program (MSSP). The surveys are conducted annually to assess patient experiences across multiple CMS initiatives, such as MIPS Groups and Virtual Groups, MIPS Alternative Payment Models, Accountable Care Organizations (ACOs) participating in the MSSP, and legacy Next Generation ACO Models through their sunset period after 2021 reporting. The contract represents a recompete of a previously awarded task order, emphasizing the continued importance of these patient experience measures in CMS’s performance and incentive frameworks. The contract falls under NAICS code 541611, indicating that it is primarily related to administrative management and general management consulting services. CMS, specifically through its Innovation Center, owns this contract to support patient-centered care improvements and quality reporting. Points of contact for programmatic and contracting inquiries are designated, facilitating communication and oversight. The contract is consistent with CMS’s goals of leveraging patient feedback to drive improvements in care delivery, value-based purchasing, and incentive payment adjustments across Medicare's evolving payment models.