CAHPS Surveys for the Merit-Based Incentive Payment System

The Centers for Medicare & Medicaid Services is seeking to recompete the administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys for participation in multiple CMS programs, including the Merit-Based Incentive Payment System and the Medicare Shared Savings Program. The surveys will be administered annually to participants in MIPS Groups and MIPS Virtual Groups, MIPS Alternative Payment Models, and Accountable Care Organizations involved in the Shared Savings Program and the Next Generation ACO Model, the latter of which is set to conclude after the 2021 reporting year. The contract will ensure consistent, high-quality data collection to support performance measurement and payment adjustments tied to patient experience and care quality. This initiative, previously governed under GS-10F-0275P/75FCMC21F0046, is being recompetition to maintain continuity in survey operations under the North American Industry Classification System code 541611. The contracting officer for this effort is Rachel Johnson, with Sandra Adams serving as the primary program point of contact. Although the solicitation is currently listed as a forecast with no official posting date, the anticipated timeframe for award activity and implementation aligns with the 2026 reporting cycle. The work will be performed without a specified physical location, as surveys will be distributed and managed nationwide to meet the needs of participating healthcare providers and organizations across the United States.