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Call Center Operations and Help Line Support Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract entails the provision of staffing, supervision, and daily management for a dedicated call center aimed at supporting individuals affected by bias and hate incidents. The services include handling incoming calls, logging incidents accurately, making appropriate referrals, and ensuring confidentiality throughout the process. The call center serves as a critical resource for those seeking assistance and guidance related to these sensitive issues. The contract is a subcontract managed under the agency of Illinois, with the place of performance located in Chicago, zip code 60661. It falls under the NAICS code 541611, which relates to administrative management and general management consulting services. This arrangement emphasizes the importance of professional and empathetic management to effectively support affected individuals while maintaining strict confidentiality and comprehensive incident documentation.

General Info

Provide staffing and manage call center supporting bias victims in Chicago, ensuring confidentiality.

Agency

Illinois → ChicagoView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Chicago, IL, 60661, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMar 2

subcontract

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Organization & Contact Information

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AgencyIllinois → Chicago

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Chicago

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide staffing, supervision, and daily management of a dedicated call center to support individuals affected by bias and hate incidents, including call handling, incident logging, referrals, and confidentiality.

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