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IT Infrastructure and Telephony Support for Call Center

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing and maintaining secure telephony systems, including VoIP, IVR, and call routing services, to support a call center's communication infrastructure. It also includes the deployment and management of CRM software designed for incident logging, data storage, and ensuring robust cybersecurity protections for sensitive caller information. The scope covers integrating these technologies to enhance operational efficiency, security, and data management within the call center environment. The work will be performed in Chicago, with the focus on servicing the IT infrastructure needs of a call center operated by an Illinois agency. As a subcontract, the contract aligns with NAICS code 518210, which relates to internet service providers and web search portals. The contract was posted on March 2, 2026, and is designated to support critical telephony and IT functions to ensure seamless and secure communication and data handling for the agency’s operations.

General Info

Provision and maintenance of secure VoIP telephony, CRM, and cybersecurity for Illinois call center.

Agency

Illinois → ChicagoView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Chicago, IL, 60661, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMar 2

subcontract

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Organization & Contact Information

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AgencyIllinois → Chicago

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Chicago

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide and maintain secure telephony systems (VoIP, IVR, call routing), CRM software for incident logging, data storage, and cybersecurity protections for sensitive caller data.

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