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This Solicitation opportunity from Maryland was posted on October 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Cannabis Care Line (CCL) Pilot Program -Cancelled

Closed
BPM057708State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Maryland Cannabis Administration issued solicitation BPM057708 (MCA260003) to procure staffing for a Cannabis Care Line (CCL) pilot program. The program was designed as a free-to-the-caller service providing professional information on medical cannabis use and health-related inquiries. This Small Business Reserve Procurement was limited to certified small businesses, with a fixed-price contract cap of 200,000 dollars covering a nine-month base period and a nine-month option period. The project required staffing by qualified, licensed healthcare professionals, explicitly stating that AI-operated conversational agents could not replace human professional interaction. The procurement included a 25 percent Minority Business Enterprise participation goal and adhered to Maryland Living Wage requirements for service contracts. Technical requirements involved integration with the Genesys Multicloud CX system and strict adherence to PII and PHI data privacy standards. Despite various amendments and clarifications regarding staffing, pricing, and certification, the procurement was officially cancelled via Amendment No. 2 on October 22, 2026, due to ineligible offerors or non-responsive bids.

General Info

Agency

Maryland Cannabis Administration

NAICS

N/A

Place of Performance

MD, USA

Set-Aside

NONE

Documents

28

Amendment No. 1

PDF, High priority: read this firstamendment
High

Appendix 2 - Price Form and Instructions

PDF, High priority: read this firstspecifications
High

Appendix 4 - MBE Participation Goal

DOC, High priority: read this firstspecifications
High

Appendix 6: Living Wage Requirements for Services & Facilities Maintenance Contracts

DOCX, High priority: read this firstwage-determination
High

Attachment Q. Labor Resume Form

DOCX, High priority: read this firstpast-performance
High

Cannabis Care Line (CCL) Pilot Program MCA260003 Q&A

PDF, High priority: read this firstq-and-a
High

Cannabis Care Line (CCL) Pilot Program MCA260003 Q&A

PDF, High priority: read this firstq-and-a
High

Cannabis Care Line Pilot Program - Amendment No. 2 (Cancellation Notice)

PDF, High priority: read this firstamendment
High

Genesys Multicloud CX System Requirements

PDF, High priority: read this firstspecifications
High

MCA260003 Cannabis Care Line Pilot Program

PDF, High priority: read this firstrfp
High

Administration Cannabis Care Line (CCL) Pilot Program MCA260003 Q&A

PDF, Low priorityq-and-a
Low

Administration Cannabis Care Line (CCL) Pilot Program MCA260003 Q&A

PDF, Low priorityq-and-a
Low

Appendix 1: Abbreviations and Definitions - Maryland Cannabis Administration

PDF, Low priorityspecifications
Low

Cannabis Care Line (CCL) Pilot Program Q&A

PDF, Low priorityq-and-a
Low

Cannabis Care Line (CCL) Pilot Program Q&A

PDF, Low priorityq-and-a
Low

Cannabis Care Line (CCL) Pilot Program Q&A

PDF, Low priorityq-and-a
Low

Cannabis Care Line (CCL) Pilot Program Q&A - MCA260003

PDF, Low priorityq-and-a
Low

Clarification Request - RFP MCA260003 Cannabis Care Line (CCL) Pilot Program

PDF, Low priorityq-and-a
Low

Exhibit 1: MBE, VSBE, and SBR Research Factors - Cannabis Care Line (CCL) Pilot Program

PDF, Low prioritysupporting-documents
Low

MCA260003 / BPM057708 Cannabis Care Line Pilot - Q&A 07/09/26

PDF, Low priorityq-and-a
Low

MCA260003 Q&A - Junnah Inc. Inquiries

PDF, Low priorityq-and-a
Low

Q&A for Solicitation MCA260003 (Cannabis Care Line)

PDF, Low priorityq-and-a
Low

Q&A - MBE Participation Requirement (Solicitation BPM057708)

PDF, Low priorityq-and-a
Low

Q&A regarding Subcontracting Eligibility for RFP MCA260003

PDF, Low priorityq-and-a
Low

Questions on MCA260003_07_06_26

PDF, Low priorityq-and-a
Low

Solicitation MCA260003 - Attachment L Inquiry

PDF, Low priorityq-and-a
Low

Solicitation MCA260003 - Cannabis Care Line (CCL) Q&A

PDF, Low priorityq-and-a
Low

Solicitation MCA260003 Q&A - Attachment M

PDF, Low priorityq-and-a
Low

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland Cannabis Administration
Contacts1 person available
OfficeMD, USA
Organization / AgencyMaryland Cannabis Administration
Office AddressMD, USA
Contacts
Merricka BROWNProcurement Officer / Buyer
contact@example.gov

Full Description

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The purpose of this solicitation is to procure staffing for a (free to the caller) Cannabis Care Line (CCL) to provide professional information on medical cannabis use and other health-related questions regarding cannabis use.
Category: Call management systems or accessories
Procurement Goals: MBE: 25.00

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