Care Technology Responder Service

Slough Borough Council has awarded a contract to Ready Care Services Kent Limited for the provision of a Care Technology Responder Service. Valued at 379,750 pounds excluding VAT, the agreement runs from January 4, 2027, to January 4, 2030. The service is designed to provide a high quality, safe, and responsive physical response to residents utilizing various technology enabled care tools, including telecare alarms, digital alarms, falls detectors, environmental sensors, and other authorized connected care devices. The responder service is intended to function as an integrated part of the broader Slough care technology pathway. To ensure effective outcomes, the provider must collaborate closely with the Council, adult social care, call handling and monitoring providers, installation and maintenance teams, health partners, the voluntary and community sector, as well as families and carers. The primary objective is to ensure a timely and locally accessible response for residents relying on care technology.