This Government Contract opportunity from Department Of Defense was posted on March 24, 2016. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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CENTRALIZED APPOINTMENT CALL CENTER

Awarded

FA2823-16-R-6001Federal

Submission Closed03/24/2016, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.

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Q999--GCH Technologies - Vanity Short Codes Annual Lease

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POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

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Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.

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DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

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POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Defense → FA2823 Aftc Pzio

Contract Value

$3,674,724.72

NAICS

561421 - Telephone Answering Services

Place of Performance

307 Boatner Road, EGLIN AFB, FL, 32542, USA

Set-Aside

NONE

Awardee

GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC.

Award Issued Date

04/01/2016, 12:00:00 AM UTC

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

3 updates

PhaseAwarded

PostedJan 4

Combined Synopsis

Notice updatedJan 26

Set-aside removed. The notice description changed.

Notice updatedFeb 3

The notice description changed.

Notice updatedFeb 8

The notice description changed.

AwardedApr 1

Contract was awarded

Submission Closed

03/24/2016, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → FA2823 Aftc Pzio

Contacts2 people available

OfficeEGLIN AFB, FL, 32542-5418, USA

Organization / AgencyDepartment Of Defense → FA2823 Aftc Pzio

Office AddressEGLIN AFB, FL, 32542-5418, USA

Contacts

John John SarverContracting Officer

contact@example.gov

+1 (555) 000-0000

Christopher K. SlaterContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

Amendments: Amendment 1 incorporates the following two documents: - Questions and Answers submitted by Offeror's in accordance with the combined synopsis/solicitation. - Register of Wage Determinations (WD 05-3033 Rev.-17) posted by the Department of Labor on 01/05/2016 Amendment 2 revises THE DEADLINE FOR RECEIPT OF OFFERS as follows: FROM 15 February 2016 TO 16 February 2016 Amendment 3 revises FAR Clause 52.222-42 -- Statement of Equivalent Rates for Federal Hires (May 2014)