CIS Contact Center

The National Cancer Institute (NCI) is preparing to continue the operation of its Cancer Information Contact Center, which provides critical public support and education on various aspects of cancer, including prevention, risk factors, diagnosis, treatment, and research. This center serves as a vital communication hub through multiple channels such as telephone, TTY, instant messaging, and email, including the support of the NCI's toll-free 1-800-4-CANCER service. The current contract for these services is set to expire in January 2010, and NCI plans to solicit offers to award one new contract to manage these operations going forward. This announcement serves solely for planning purposes; it does not represent a formal solicitation nor create any binding obligation on the part of NCI. The advance notice encourages interested parties to submit comments limited to the subject of this future procurement, though no responses or acknowledgments will be issued, nor will any claims arise from this initial notification. The contract relates to the NAICS code 621999, which covers all supporting healthcare services, and all communications regarding this notice are directed to Karen McFarlane of the NCI Office of Acquisitions, who acts as the contracting officer. Additional details and updates on this procurement will be provided following applicable federal regulations and policies.