City of Calgary - Request for Proposal - 26-1712 Online Survey Platform

The City of Calgary's RFP 26-1712 seeks a single vendor to provide an integrated online survey and panel management solution for the Corporate Research Team (CRT). The solution will support the design, distribution, administration, analysis, and reporting of internal and public surveys, while enabling the management of citizen and stakeholder research panels exceeding 10,000 members. The scope includes implementation, proof of concept, system configuration, integration, training, support, maintenance, and ongoing account management services. The City is seeking a scalable and user-friendly platform that offers advanced survey programming, distribution and reporting capabilities, robust panel management functionality, strong security and privacy controls, Canadian data hosting, accessibility compliance, and integration with The City's technology environment, including single sign-on capabilities. The overall objective is to establish a long-term solution that enhances the City's ability to conduct research, engage with residents and employees, support data-informed decision-making, and accommodate future growth and evolving business requirements. Proposals will be evaluated based on business and functional capabilities, vendor experience and qualifications, security and technical requirements, pricing, and solution demonstration.
The Agreement will include a PoC (Proof of Concept) for three (3) months.