This Solicitation opportunity from Cleveland Information Technology & Services was posted on April 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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City of Cleveland Cloud-Based IT Service Management (ITSM) System with Asset Management

Closed

CLE-ITSM-2025-001State & Local

Submission Closed04/16/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

Agency

Cleveland Information Technology & ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OH, USA

Set-Aside

NONE

Documents

(6)

Cleveland Area Business Code Notice to Bidders and OEO Schedules

PDF•notice-to-bidders

RFQ CLE-ITSM-2025-001 Cloud-Based ITSM System for City of Cleveland

PDF•rfq

CLE-ITSM-2025-001 City of Cleveland Cloud-Based ITSM System RFQ

PDF•rfq

Non-Competitive Bid Contract Statement Calendar Year 2025

PDF•non-competitive-bid-statement

2025_W-9.pdf

PDF

Northern Ireland Fair Employment Practices Disclosure

PDF•disclosure-form

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 8

Solicitation

Response DeadlineApr 16

Deadline has passed

Submission Closed

04/16/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCleveland Information Technology & Services

Contacts1 person available

OfficeN/A

Organization / Agency

Cleveland Information Technology & Services

View Agency Profile

Office AddressN/A

Contacts

Harold Jackson

contact@example.gov

+1 (555) 000-0000

Full Description

The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs. Please to read/reference attached RFQ document - RFQ City of Cleveland Cloud Based ITSM System.pdf for additional details.

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