City of San Mateo - ERP Replacement Project RFP

The City of San Mateo, California, issued a Request for Proposal (RFP) for an Enterprise Resource Planning (ERP) Replacement Project to solicit a robust municipal software solution capable of meeting current and future city needs. The project encompasses the implementation of software, customization, interface development, consulting, and training. The city is seeking a qualified provider to deliver a comprehensive system, with an openness to Software as a Service (SaaS) license contracts. The scope includes detailed functional requirements across various business areas, with a focus on professional industry standards and a seamless transition from existing systems. The procurement process requires vendors to submit detailed proposals via the Public Purchase online portal, including specific technical requirements, pricing forms, staffing worksheets, and company background information. Key contractual obligations include strict non-collusion and PCI DSS compliance, the requirement for city approval of all assigned personnel, and a prohibition on organizational conflicts of interest. The city retains ownership of all work products and requires a 90-day phase-in/phase-out support period upon termination. Performance is measured against a mutually agreed Statement of Work, with final acceptance occurring at the city's location in San Mateo after successful testing and validation.