Claims Administration Services for Worker’s Compensation, Property and Liability Insurance Program

The City of Bloomington, Illinois, issued Request for Proposals (RFP #2026-18) for Claims Administration Services covering its self-insured Workers’ Compensation, Property, and Liability Insurance Program. The contract period is set for one year beginning May 1, 2026, with two optional one-year renewal terms contingent upon satisfactory performance. The selected Third-Party Administrator (TPA) will be responsible for comprehensive claims handling tasks, including claims reporting, investigation, adjustment, reserving, litigation management, electronic claims processing, and periodic reporting such as bi-weekly Temporary Total Disability (TTD) summaries. The services are expected to align with the City’s operational procedures and adhere to Illinois state laws and relevant City specifications, with an emphasis on stability, responsiveness, and advanced risk management technology. The contract requires the TPA to manage a structured client pyramid system, provide catastrophe event planning, maintain dedicated adjuster contacts, and handle electronic claim payments directly to the City. Proposals are evaluated on a weighted scoring system emphasizing firm and staff experience, financial proposal, service requirements, responsiveness, and technology, with the award based on best value rather than lowest price. The solicitation mandates submission of resumes of key personnel and has strict requirements for insurance coverage, including general liability, umbrella, errors and omissions, and fidelity bonds, with the City named as an additional insured. The contract contains provisions guarding against assignment without consent, termination clauses for convenience and default, and requirements for compliance with anti-discrimination laws and the City’s Contract Compliance Program. Proposals must be submitted electronically by January 20, 2026, via the City’s e-Procurement Portal with clear instructions regarding proprietary information claims under FOIA. The City’s Human Resources Department manages the solicitation, with designated primary and secondary contacts available for questions. Pricing details are to be proposed by bidders, as the solicitation does not preset contract value or impose pricing structures. Delivery and performance are based in Bloomington, IL, with government inspection, acceptance responsibilities, and contract administration aligned with local municipal practices rather than federal acquisition regulations.