COLOUR BILL PRINT, PRESENTMENT AND MAIL SERVICES

Manitoba Hydro is soliciting competitive proposals for the comprehensive printing, presentation, and mailing of utility customer bills, encompassing color bill printing, bill presentment, campaign management tools, and associated payment processing services under a three-year contract with the option for two one-year extensions. The work must be executed securely and in full compliance with the detailed technical specifications and requirements outlined in the provided forms, ensuring accurate and timely delivery to customers while maintaining high standards of data protection and operational efficiency. The contract will support Manitoba Hydro’s customer service infrastructure through reliable and scalable billing solutions. Bids must be submitted by the deadline of May 26, 2026, with all necessary documentation available through the Merx portal, where applicable fees may be required. The solicitation, identified as 043660, was posted on May 5, 2026, and is managed by Bruno Silva of Manitoba Hydro’s Procurement Operations Department, who serves as the primary point of contact for inquiries. All responses must align with the agency’s operational and security needs, and proposals should reflect the ability to meet performance expectations across the entire service lifecycle, including integration with payment systems and adherence to provincial and federal compliance standards.