Conducting Focus Group Discussions and Implementing a Journey Mapping Exercise Access to Digital Public Services in Kosovo (eKosova Platform).

This contract, issued by the Strengthening Digital Governance for Service Delivery agency, focuses on improving access to digital public services in Kosovo through the eKosova platform. The primary objectives of the engagement are to conduct focus group discussions and implement a journey mapping exercise to better understand and enhance the user experience of the platform. The project is identified by solicitation number SDGSDP/CQS-3.3.10/2026 and was posted on September 25, 2026. All performance activities related to this award will take place within Kosovo to support the modernization and efficiency of the region's digital governance infrastructure.