Constituent Services Mobile Application and Supporting Components and Services

The contract for the Constituent Services Mobile Application (CSMA) issued by the Arkansas Department of Finance and Administration, managed through the Office of State Procurement, encompasses the development, implementation, and support of a secure, user-friendly mobile platform designed to streamline access to multiple government services for Arkansas constituents. The scope emphasizes integration with existing State Systems of Record, leveraging Arkansas’s federated Identity and Access Management (IAM) and Master Data Management (MDM) strategies, and supporting future onboarding of additional services and omnichannel access. The contract stipulates comprehensive deliverables including project plans, architecture documentation, security plans aligned with FedRAMP standards, a fully functional mobile app, pilot programs, disaster recovery, analytics dashboards, open APIs, and accessibility features, all to be hosted within U.S. data centers. The performance standards require adherence to industry security protocols, accessibility laws, and ongoing compliance monitoring, with acceptance contingent upon Department review and approval. Pricing and costs are structured through detailed, tabulated price sheets covering one-time development and integration costs, recurring operational expenses over seven years, and hourly rates for future enhancements or additional integrations. Contractors must itemize costs across multiple tables, with specific multipliers applied for system of record integrations, and submit all pricing in U.S. dollars via the designated official price sheet. The procurement process evaluates proposals based on a weighted technical score—covering solution quality, relevant experience, risk mitigation, and interview performance—and a cost score derived from the total seven-year expenditure. The award favors the best value, balancing technical merit and price, with the contract duration capped at seven years from the start date, anticipated to be February 1, 2026. The agreement incorporates Arkansas’s standard terms, including non-appropriation clauses, termination rights, compliance with state laws, and mandatory disclosures, notably the EO 98-04 Contract and Grant Disclosure Form, which requires contractors and subcontractors to disclose relationships with state officials. Payment will be made exclusively via ACH direct deposit or State-authorized VISA p-card, with the contractor responsible for providing accurate banking information. The contract emphasizes security, requiring a comprehensive security plan, FedRAMP-compliant hosting, and confidentiality agreements, and mandates key personnel with proven experience and certifications such as PMP. Overall, the contract establishes a rigorous framework for delivering a modern, secure, and scalable constituent engagement platform aligned with Arkansas’s digital transformation and identity management strategies.