Consultancy for the provision of Support services and Capacity Building for the GBV Call Centre

The Gender Division is awarding a consultancy contract under solicitation number ZM-GD-526304-CS-CDS for the provision of support services and capacity building for the GBV Call Centre. The primary scope of work focuses on the selection of consulting services to manage the Service Level Agreement for the maintenance of the call centre's equipment and software. This federal project is based in Zambia and is managed by the Gender Division. The engagement aims to ensure the operational efficiency and technical sustainability of the GBV Call Centre through professional maintenance and targeted capacity building initiatives.