CONSULTING SERVICES FOR THE DEVELOPMENT OF A WEB-BASED AND MOBILE-BASED GRIEVANCE REDRESS MANAGEMENT SYSTEM AND UPGRADING OF THE ROADS DIRECTORATE WEBSITE

The MOPWT Roads Directorate has issued an award notice for consulting services focused on the development of a comprehensive Grievance Redress Management System. This project entails the creation of both web-based and mobile-based platforms to streamline grievance handling, alongside a complete upgrade of the existing Roads Directorate website. The contract, identified by solicitation number LS-MOPWT-RD-511625-CS-QCBS, is a federal initiative to be performed in Lesotho. The procurement process followed a Quality and Cost Based Selection method to ensure the delivery of high-quality digital infrastructure for the agency.