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Contact Center - Industry Day

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CFP-16-Q-00014Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract sought to procure contact center tools and services to support the Consumer Financial Protection Bureau’s (CFPB) Consumer Resource Center (CRC), enhancing the Office of Consumer Response's operations. The scope included a variety of automated and manual services to manage consumer communications received through multiple channels such as telephone, efax, mail, and referrals via email, API, or paper formats. These services were intended to facilitate intake, response, routing, management, and analysis of consumer submissions to improve stakeholder support and operational efficiency. However, it is important to note that the solicitation, identified as CFP-16-Q-00014 and posted in August 2016, was ultimately cancelled and CFPB discontinued soliciting proposals through the FedBizOpps platform. The contract involved the NAICS code 519190 and the primary points of contact for inquiries were Contract Specialist Crystal McKay and Contracting Officer Peggy Wright. No specific location of performance or further organizational details were provided.

General Info

CFPB sought contact center tools/services for Consumer Resource Center; solicitation later cancelled.

Agency

N/A

NAICS

519190 - All Other Information Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

4 updates

PostedNov 20

event

Notice updatedDec 10

The notice description changed.

Notice updatedFeb 3

The notice description changed.

Notice updatedAug 4

Notice type changed from Event to Combined Synopsis/Solicitation. The notice title changed. The notice description changed. The point of contact changed.

Notice updatedAug 4

Notice details unchanged. Attachments may have changed.

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Organization & Contact Information

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AgencyN/A

Contacts2 people available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Peggy WrightContracting Officer

contact@example.gov

Jerry SalinasContract Specialist

contact@example.gov

Full Description

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The Questions and Comments for the Draft Contact Center RFQ has been extended until February 10, 2016. Please email your Questions and Comments to both Crystal McKay at contact@example.gov and Jerry Salinas at contact@example.gov. Please use the Quoter Comments Questions Submission Template when you submit your Draft RFQ questions.

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Earlier notices in this NAICS code

Posted before this notice, open and closed

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