Contact Call Center On site at the NIH Clinical Center for Patient Recruitment

THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION AND A SEPARATE SOLICITIATION WILL NOT BE ISSUED. THE INITIAL SYNOPSIS WAS NIHCCOPC13014476 and it is being re-released due to an error in the synopsis type. This combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR 13.5. The incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2005-69 (1 August 2013). This announcement constitutes the only solicitation. Proposals are being requested and a written solicitation will not be issued. The solicitation number for this acquisition is NIHCC13014476 AND IS BEING ISSUED AS A Request for Quote (RFQ). The NAICS Code for this solicitation is 561421 and the Small Business Size Standard is $14.0 million. This action is being solicited as a Total Small Business Set-aside. The Clinical Center at the National Institutes of Health (NIH) in Bethesda, Maryland, is one of the 27 institutes and centers that comprise NIH. The NIH Clinical Center is the nation's largest hospital devoted entirely too clinical research. With patients from all over the United States and some from abroad, the Clinical Center provides medical care and research services to support patients participating in over 1500 active protocol sponsored by the NIH Institutes. The Office of Patient Recruitment (OPR) reports to the Clinical Center Office of the Director. OPR is responsible for supporting the NIH intramural program by providing patient recruitment services for Institutes, staffing a call center to receive public inquiries, providing services to support the clinical research volunteer program, and serving as the NIH Intramural Liaison for Research Match (RM), an on-line recruitment tool. The NIH has a requirement for call center services. Please see the attached Statement of Work. This is anticipated for up to four (4) full time positions onsite at the NIH Clinical Center. Offerors are to submit resumes with documentation for medical terminology training. Offerors may submit multiple resumes for positions. Addendum to FAR 52.212-4: Evaluation Criteria 30% Approach: Proposal meets requirements and indicates an exceptional approach and understanding of the requirements. Risk of unsuccessful performance is very low. Adequacy of ability to meet the volume of contacts. Ability to provide consistent staffing and standards of staff performance. Staffing 30%: Evidence of a broad pool of applicants that have been placed in the metropolitan DC area with the skill set desired within the last 2 years. Proposed staff meets the requirements (experience and credentialing) as stated in the Statement of Work. Staff has relevant experience with volume of contacts. Staff are recruited and retained. Ability to meet the 48 hours replacement time. Corporate Experience 25% Adequacy of the contractor's prior experience in providing support. The information shall include sufficient information to demonstrate previous effectiveness of staffing and oversight on performance. Past Performance 15%: The quotation will be evaluated on 3 recent references (within the last 5 years.) Price Best Value The government will evaluate the total price contained in the contractor's proposal. With the understanding and ability to project costs which are reasonable and indicates that the contractor understands the nature and extent of the work to be performed. Period of Performance is one year September, 2013 to September, 2014 with up to 4 successive options The following provisions and clauses apply: FAR 52.212-1-Instructions to Offerors/Commercial; FAR 52.212-2-Evaluation-Commercial Items; (Technical more important than Price) FAR 52.212-3 Offeror Representations and Certifications-Commercial Items; FAR 52.212-4 Contract Terms and Conditions-Commercial Items; 52.217-9 Option to Extend the Term of the Contract; FAR 52.217-5 Evaluation of Options; FAR 52.232.19 Availability of Funds for Next Fiscal Year; FAR 52.219-6 Notice of Total Small Business Set-Aside Contract Terms and conditions This solicitation incorporates one or more solicitation provisions by reference with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. (End of Provision) The Government reserves the right to make an award to that offeror whose quotation provides the best overall value to the Government. Interested offerors may submit proposals electronically to this notice no later than 09/19/2013 Eastern Standard Time 5:00 p.m. Request for information are to be addressed to Jearnean Jackson via email only to jjackson@cc.nih.gov by 3:00 pm Eastern standard Time September 16, 2013.Offerors may submit a completed FAR 52.212-3, or cite their Representations and Certifications on sam.gov. The solicitation shall include pricing for the base year and options priced separately. The Government intends to make a single award based on best value to the Government, technical and price factors considered. Submit proposals to Jearnean Jackson via email only to jjackson@cc.nih.gov.