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CONTACT CENTER SUPPORT SERVICES FOR THE U.S. COAST GUARD NATIONAL MARITIME CENTER

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The United States Coast Guard is seeking customer service support for the National Maritime Center Contact Center to assist mariners with credential evaluations, application statuses, medical waivers, and safety determinations. These services include managing inbound and outbound communications through phone, email, chat, and digital platforms, as well as coordinating exam appointments and supporting self-service options via the NMC website and portals. This forecast opportunity is designated as a small business set-aside under NAICS code 541611. The place of performance is located in Martinsburg, West Virginia, and the contract is managed by the Department of Homeland Security.

General Info

USCG seeks small business customer service support for National Maritime Center in West Virginia.

Agency

Department of Homeland Security → United States Coast GuardView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Martinsburg, WV, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJan 1

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Coast Guard

Contacts3 people available

OfficeN/A

Organization / Agency

Department of Homeland Security → United States Coast Guard

View Agency Profile

Office AddressN/A

Contacts

Sherry Sturman

contact@example.gov

+1 (555) 000-0000

Michael Washburn

contact@example.gov

+1 (555) 000-0000

Mark SolomonSmall Business Specialist/APFS Coordinator

contact@example.gov

+1 (555) 000-0000

Full Description

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This requirement is for customer service support for the USCG's National Maritime Center (NMC) Contact Center. The NMC Contact Center provides mariners with information about credential evaluation or issuance and application status, including clarification on medical waivers, status of safety and suitability determinations, provides answers about mariner application processes, mariner training and assessments, and schedules exam appointments. The purpose of these services is to provide comprehensive customer service for the National Maritime Center, including inbound and outbound communications via phone, email, chat and other digital platforms, such as scheduling online appointments or assisting with self-service options via the NMC website and portals.

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